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Request #69031

From: medlir medlir Rick
: account with Permanent package of service
LiveJournal: username: medlir
style: (S2) core:  public,  i18n:  none,  i18nc:  public,  layout:  custom,  theme:  none,  user:  custom
userpics: base + loyalty = userpics
sup enabled:
email validated? yes
cluster: Fajitas (#11); data version : 8
design: new    friends page: friends
language: en_LJ
underage no;
Is JavaScript enabled: (unknown)
Request sent from Beta:
Photo hosting migration: done
Support category: General/Unknown  [previous | next]
Time posted: Tue, 27 Aug 2002 19:41:11 GMT (16 years ago)
Status: closed (10 points to supersat)
Summary: Unable to post using win32 client or web client.
Original Request:
I've been trying to post since last night with no success. The win32 client (v1.4.7 Beta 2) gives me an error the first attempt, then just sits there and never does anything with future posting attempts. The web client fails also, with a 502 Proxy Error, citing...

-=-=-=-=-

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /update.bml.

Reason: Document contains no data

-=-=-=-=-

However, the post itself is around 3K, has a subject, etc. status.* has no mention of inabilities to post, lj_maint and news don't seem to have any either, and I don't see any other support requests about it.

So why and where is LJ dropping all that data? :P
emmavescence emmavescence  - Emma
Answer (#296982)
Posted Tue, 27 Aug 2002 20:37:15 GMT (16 years ago)
At the moment, the site is experiencing some difficulties. The status page explains this in more detail:

http://status.livejournal.org/

One of the side effects of high load is this error. When this happens, simply wait around 5 minutes before trying again.

To keep up to date with planned maintenance, add lj_maintenance to your friends list:

http://www.livejournal.com/friends/add.bml?user=lj_maintenance

You should check the status page when you first notice a problem to see what the cause is and when it will be resolved.
medlir medlir  - Rick
Comment (#297142)
Posted Tue, 27 Aug 2002 22:58:03 GMT (16 years ago)
Can I get a non-canned response? :P

The FAQ says nothing about a 502 Proxy Error, if I had gotten one of the canned timeout or load messages, that would make more sense.

I mentioned I already read status.*, and no, it doesn't explain in more detail other than to try again later which I did. The same for lj_maintenance which I also mentioned I checked. Waiting 5 minutes is of little relevance also since I've been trying for almost 24 hours now even during non-peak times.

If the proxy error is an indicator of excessive load now also, someone should add it to the FAQ.

What I don't understand is why I would be able to access my lastn, userinfo, do interest searching, load other people's LJ's, communities, and even access the LJ Singles page... and yet not post.

Something seems inherently wrong when a person can do everything *except* what the site is intended for.
medlir medlir  - Rick
Comment (#304307)
Posted Thu, 05 Sep 2002 19:11:47 GMT (16 years ago)
Because I still can't post entries unless I cut them up into tiny little paragraphs and it's been a week with no improvement.

The web client keeps timing out and doing nothing, the win32 client keeps throwing an error also. If a post is of any real length, it just never goes anywhere.

It's almost like the site changed a timeout value recently and my poor little 56K modem can't supply the data fast enough with a large entry to satisfy it, so it's refusing to accept any post I make that's more than a paragraph or two in length.

I had to split a 14K post into 13 individual posts just to get them through. It's crazy and annoyingly tedious to do. I'm sure it will annoy several people too who's friends page is now full of entries from just me.

Someone who can actually track this problem and find out what's happening should really look into it as it just started recently. status.* currently says, "Currently there is nothing wrong with LiveJournal."

Yeah, sure, keep telling yourself that while I try to post an entry for two hours straight during midafternoon while it continually drops it and refuses to post.
supersat supersat  - Karl
Comment (#304426)
Posted Thu, 05 Sep 2002 22:18:39 GMT (16 years ago)
How are you connected to the Internet? Are you using a proxy server, router, or Network Address Translation (e.g. connection sharing), or are you directly connected to your ISP through your modem?
medlir medlir  - Rick
Comment (#304439)
Posted Thu, 05 Sep 2002 22:38:51 GMT (16 years ago)
56K modem on a dedicated Win98SE system running ICS. This problem has appeared recently though and we've been using ICS to share our connection for the last 3 years.
medlir medlir  - Rick
Comment (#304450)
Posted Thu, 05 Sep 2002 22:46:39 GMT (16 years ago)
Also, no one else was here or using the connection at the time, nor was I myself doing anything that would tax the connection enough to cause these problems, and everything else on LJ works at the same time as posting fails, as do other sites and services.
supersat supersat  - Karl
Answer (#304565)
Posted Fri, 06 Sep 2002 01:01:46 GMT (16 years ago)
Most likely the problem is caused by the "MTU" setting on your computer being too large. Nearly every time someone has a problem with posting large entries it is due to a high MTU setting. To change it, you must edit this system registry. Editing the system registry can potentially cause serious problems that will require you to reinstall the OS if you make a mistake. For this reason, LiveJournal is not responsible for any problems that may arise from editing your system's registry, and it is HIGHLY recommended that you backup your registry before proceeding.

Backing up your system registry depends on what version of Windows you are using.

For Windows 95, follow the directions at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q132332 .

For Windows 98 or ME, follow the directions at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q256419 .

For Windows NT 4, follow the directions at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q323170#2B .

For Windows 2000, follow the directions at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322755#2B .

For Windows XP, follow the directions at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322756#2B .

Each of these sites also detail how to restore the registry if you need to. Please also note that LiveJournal cannot guarantee the accuracy, performance, or availablity of third-party sites, including the ones listed above.

Changing the "MTU" setting also depends on which version of Windows you are using.

For Windows 95/98/ME:

1. Click Start, Run, enter in "regedit" and press enter.
2. Select HKEY_LOCAL_MACHINE, then System, then CurrentControlSet, then Services, then Class, then netTrans.
3. You should have one or more folders in netTrans with the name 000n, where n is a sequential number.
4. In each folder in netTrans, check to see if there is a MaxMTU setting in the right pane. If there is, double-click MaxMTU and change the value to 1400 unless it's already lower than 1400. If there isn't a MaxMTU setting, right-click the right pane, select New, String Value, and name it MaxMTU. Double-click this new value and set it to 1400.
5. Restart your computer.

On Windows 2000/XP:

1. Click Start, Run, enter in "regedit" and press enter.
2. Select HKEY_LOCAL_MACHINE, System, CurrentControlSet, Services, Tcpip, Parameters, and Interfaces.
3. Find the folder under Interfaces that represents your Ethernet card by going through each folder and check to see if the IPAddress value in the right pane is the address your Ethernet card uses.
4. In the folder for your Ethernet card, check to see if there is an MTU value in the right pane. If there is, double-click MTU and lower the value slightly, but it should be 1400 less. If there is no MTU value, right-click the right pane, select New, DWORD Value, and enter MTU as the name. Double-click the new value and enter 1400.
5. Restart your computer.

On Windows NT:

1. Click Start, Run, enter in "regedit" and press enter.
2. Select HKEY_LOCAL_MACHINE, System, CurrentControlSet, Services.
3. Select the network adapter you use to connect to the Internet.
4. Select Tcpip, Parameters.
5. Check to see if there is an MTU value in the right pane. If there is, double-click MTU and lower the value slightly, but it should be 1400 less. If there is no MTU value, right-click the right pane, select New, DWORD Value, and enter MTU as the name. Double-click the new value and enter 1400.
6. Restart your computer.

If you are still experiencing problems posting long entries, please comment back on this request.
medlir medlir  - Rick
Comment (#305569)
Posted Sat, 07 Sep 2002 17:14:21 GMT (16 years ago)
Thank you! That seems to have worked. However, I used 576 for the DUN interface on the ICS machine and 1500 here on my XP machine since I do what they should be for DUN/LAN. :P On 98/98SE, you can also more easily select it by going to the Dial-Up Adapter Properties in Network Properties, selecting the advanced tab, and then the Select IP Packet Size and setting it to Small instead of Automatic. I guess the current load LJ is under caused the default settings I'd been using to just not cut it anymore. Thank you for a knowledgable and very helpful response!