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Request #2102416

From: hinata1
: Unknown
Is JavaScript enabled: yes
Request sent from Beta: 0
Support category: General/Unknown  [previous | next]
Time posted: Mon, 09 Sep 2019 05:23:09 GMT (1 week ago)
Status: closed (1 point to maraun)
Summary: account
Original Request:
Hi,

I was trying to set up a new password because I forgot the old one since I have not use this account for years.

I did all the reset process and it seem my IP was banned??

Why is that? I need help to reactivate my account. I don't know why I was banned for.


thanks
Diagnostics: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36
maraun maraun  - 🔥🍇🐍💗
Answer (#8053973)
Posted Mon, 09 Sep 2019 09:06:46 GMT (1 week ago)
Thank you for inquiry.

Your IP address will get banned temporarily when you exceed the limit of failed login attempts. This ban is put in place to prevent someone from using automated programs to guess your password. It is lifted in an hour, or when a password is reset.

If you are still seeing this error after a while or after resetting the password, you are most likely viewing a cached (locally stored) copy of the page in question. Please see [https://www.livejournal.com/support/faq/160.html] for information on how to clear your browser's cache.