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Request #2068249

From: ciachick711 ciachick711 Tall drink
: Account
LiveJournal: username: ciachick711
style: (S2) core:  public,  i18n:  none,  i18nc:  none,  layout:  public,  theme:  public,  user:  custom
userpics: base + loyalty = userpics
sup enabled:
email validated? yes
cluster: NewYorkStrip (#4); data version : 8
design: new    friends page: friends
language: en_LJ
underage no;
Is JavaScript enabled: yes
Request sent from Beta: 0
Photo hosting migration: done
Support category: General/Unknown  [previous | next]
Time posted: Wed, 14 Feb 2018 04:09:52 GMT (5 months ago)
Status: closed (1 point to slinkslowdown)
Summary: Login error - IP address blocked
Original Request:
Hi,

When I try to log in to LiveJournal (I have not used the site in a long time but I was trying to access my old LJ), I get an error saying my IP address has been blocked or banned and I am unable to log in.

Any help to allow me to log in to my old LJ would be much appreciated.

Thanks,
Lauren
Diagnostics: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:56.0) Gecko/20100101 Firefox/56.0
slinkslowdown slinkslowdown  - Kei
Answer (#7904962)
Posted Wed, 14 Feb 2018 04:33:38 GMT (5 months ago)
Thank you for inquiry.

Your IP address will get banned temporarily when you exceed the limit of failed login attempts. This ban is put in place to prevent someone from using automated programs to guess your password. It is lifted in an hour, or when a password is reset.

If you don't remember your password, you can reset it as described at [https://www.livejournal.com/support/faq/17.html#forgotpassword].

If you are still seeing this error after a while or after resetting the password, you are most likely viewing a cached (locally stored) copy of the page in question. Please see [https://www.livejournal.com/support/faq/160.html] for information on how to clear your browser's cache.