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Request #2068069

From: elwenlj elwenlj Elwen
: Account with Professional package of service
LiveJournal: username: elwenlj
style: (S2) core:  public,  i18n:  none,  i18nc:  none,  layout:  public,  theme:  public,  user:  custom
userpics: base + loyalty = userpics
sup enabled:
email validated? yes
cluster: Porterhouse (#2); data version : 8
design: new    friends page: feed
language: en_LJ
underage no;
Is JavaScript enabled: yes
Request sent from Beta: 0
Photo hosting migration: done
Support category: General/Unknown  [previous | next]
Time posted: Sun, 11 Feb 2018 11:35:14 GMT (7 months ago)
Status: closed (10 points to maraun)
Summary: Unable to access pages
Original Request:
Url: https://fanficrants.livejournal.com/11715766.html
I do NOT run Ghostery but I am having difficulty accessing several community and friends pages. This is becoming very annoying . . . to put it mildly.

As someone who is paying for this service I would like to point out that I am not getting the service I contracted for.
Diagnostics: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
maraun maraun  - 🔫🥃🍔🍩🐶🐶⭕️💙
Answer (#7904468)
Posted Mon, 12 Feb 2018 15:21:52 GMT (7 months ago)
Thank you for inquiry.

Please provide a detailed description of the actions you are performing and problems you are facing. If an error message appears, please include the full text of that message in your reply. If you were able to take a screencap of the problem and upload it publicly for us to review, that would be helpful as well.
elwenlj elwenlj  - Elwen
Comment (#7904504)
Posted Mon, 12 Feb 2018 16:54:57 GMT (7 months ago)
Thanks for your quick reply.

I am using the Firefox browser but I get the same message on Google Chrome and Edge as well. The message is:-

Secure Connection Failed

The connection to fanficrants.livejournal.com was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Please contact the website owners to inform them of this problem.
maraun maraun  - 🔫🥃🍔🍩🐶🐶⭕️💙
Answer (#7904761)
Posted Tue, 13 Feb 2018 11:33:02 GMT (7 months ago)
Please make sure your network settings don't have any restrictions, specifically for adult-content. Users have reported such settings, e.g. for mobile wi-fi, being the cause of this issue.
elwenlj elwenlj  - Elwen
Comment (#7904895)
Posted Tue, 13 Feb 2018 19:00:52 GMT (7 months ago)
I am using a personal mobile wifi but can find no way to change any settings.
maraun maraun  - 🔫🥃🍔🍩🐶🐶⭕️💙
Answer (#7905096)
Posted Wed, 14 Feb 2018 13:14:21 GMT (7 months ago)
Please try contacting your Internet provider for assistance with your network settings.