Request #2062305

From: circekills
: Unknown
Is JavaScript enabled: yes
Request sent from Beta: 0
Support category: General/Unknown  [previous | next]
Time posted: Tue, 14 Nov 2017 05:11:09 GMT (11 months ago)
Status: closed (1 point to slinkslowdown)
Summary: cannot login - IP is temporarily banned
Original Request:
I just reset my password & now I can't login; it says my password is temporarily banned.
Diagnostics: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36
slinkslowdown slinkslowdown  - Kei
Answer (#7878540)
Posted Tue, 14 Nov 2017 05:20:28 GMT (11 months ago)
Thank you for inquiry.

Your IP address will get banned temporarily when you exceed the limit of failed login attempts. This ban is put in place to prevent someone from using automated programs to guess your password. It is lifted in an hour, or when a password is reset.

If you are still seeing this error after a while or after resetting the password, you are most likely viewing a cached (locally stored) copy of the page in question. Please see [https://www.livejournal.com/support/faq/160.html] for information on how to clear your browser's cache.