Request #2062267

From: alisha_stiletto alisha_stiletto Alisha_Stiletto
: Account
LiveJournal: username: alisha_stiletto
style: (S2) core:  public,  i18n:  none,  i18nc:  none,  layout:  public,  theme:  public,  user:  custom
userpics: base + loyalty = userpics
sup enabled:
email validated? yes
cluster: NewYorkStrip (#4); data version : 8
design: new    friends page: friends
language: en_LJ
underage no;
Is JavaScript enabled: yes
Request sent from Beta: 0
Photo hosting migration: done
Support category: General/Unknown  [previous | next]
Time posted: Mon, 13 Nov 2017 16:25:55 GMT (1 year ago)
Status: closed (1 point to slinkslowdown)
Summary: IP Address banned?
Original Request:
I havent logged into my account for a VERY long time. After trying my password out a few times, I ended up resetting it.

It now says my ip address is banned.

What can be done about this? Id really like to access my account.

Thank you so very much.
Diagnostics: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36
slinkslowdown slinkslowdown  - Kei
Answer (#7878450)
Posted Mon, 13 Nov 2017 20:47:21 GMT (1 year ago)
Thank you for inquiry.

Your IP address will get banned temporarily when you exceed the limit of failed login attempts. This ban is put in place to prevent someone from using automated programs to guess your password. It is lifted in an hour, or when a password is reset.

If you don't remember your password, you can reset it as described at [https://www.livejournal.com/support/faq/17.html#forgotpassword].

If you are still seeing this error after a while or after resetting the password, you are most likely viewing a cached (locally stored) copy of the page in question. Please see [https://www.livejournal.com/support/faq/160.html] for information on how to clear your browser's cache.