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Request #2057945

From: robert.piliero@gmail.com
: Unknown
Is JavaScript enabled: yes
Request sent from Beta: 0
Support category: General/Unknown  [previous | next]
Time posted: Mon, 11 Sep 2017 12:39:10 GMT (10 months ago)
Status: closed (8 points to maraun)
Summary: Cannot log in
Original Request:
When I go to log in I enter the username and password however I get a red circle with a line through it when I click log-in...
Diagnostics: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36
maraun maraun  - 🔫🥃🍔🍩🐶🐶⭕️💙
Answer (#7860450)
Posted Tue, 12 Sep 2017 15:33:43 GMT (10 months ago)
Thank you for your inquiry.

Please try using some other supported browser (listed at http://www.livejournal.com/support/faq/324.html) and check whether the issue persists in another browser.

If you are able to login using another browser, please check your Chrome settings
and make sure that active objects are allowed and it's extensions are not interfering with livejournal.com actions. You may also wish to check that your browser security settings for livejournal.com are not too high. For additional information please refer the FAQ at [https://www.livejournal.com/support/faq/210.html].
maraun maraun  - 🔫🥃🍔🍩🐶🐶⭕️💙
Answer (#7860694)
Posted Wed, 13 Sep 2017 11:58:40 GMT (10 months ago)
I apologize for the inaccuracy in the previous reply.

Such icon (🚫) may appear if you haven't inputted any password, or if the username you've inputted is invalid.
Please note that your username is not equal to your email address. Username can't contain @ and . symbols and it's maximum length is 15 symbols.
If you don't remember your username, you can request an email with your username as described at https://www.livejournal.com/support/faq/17.html#forgotusername.