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Request #1365248

From: gaudy_night gaudy_night gaudy_night
: Account
LiveJournal: Status: deleted and purged
username: gaudy_night
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Request sent from Beta:
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Support category: Entries  [previous | next]
Time posted: Sun, 21 Aug 2011 06:09:00 GMT (6 years ago)
Status: closed (10 points to intrepia)
Summary: ljArchive
Original Request:
I know ljArchive is third-party software and no support is available for it, but I have to ask: Does anyone here use ljArchive to back up their journal? I've been using it for over a year now, and recnetly (as of two days ago), it's freezes around "Downloading comment index..." and I can't sync or complete the back-up process.

Here's the Sync error code:

ljArchive Error: System.Xml.XmlException: The 'img' start tag on line 104 does not match the end tag of 'A'. Line 105, position 67.
      at System.Xml.XmlTextReaderImpl.Throw(Exception e)
      at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
      at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
      at System.Xml.XmlTextReaderImpl.ParseEndElement()
      at System.Xml.XmlTextReaderImpl.ParseElementContent()
      at System.Xml.XmlTextReaderImpl.Read()
      at System.Xml.XmlTextReader.Read()
      at EF.ljArchive.Engine.Sync.ExportCommentsMeta(OptionsRow or, ILJServer iLJ, SessionGenerateResponse sgr, Int32& serverMaxID, UserMapCollection umc)
      at EF.ljArchive.Engine.Sync.ThreadStart()



I'm able to back-up entries as before -- just not comments anymore.

Please help? Or tell me what's going on?
Diagnostics: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.20) Gecko/20110803 Firefox/3.6.20 SearchToolbar/1.2
markf  - Mark
Answer (#5220652)
Posted Mon, 22 Aug 2011 23:14:27 GMT (6 years ago)
Thank you for your report. Your request has been forwarded to our engineering team, who will work to investigate the cause of this problem. They may also reply to this request to ask you for troubleshooting assistance.

Due to the complexity of the issues involved, it may take a longer time to receive a response; if you have any additional questions or comments to add, please feel free to reply to this request. Your patience is appreciated during this time, and I apologize for the inconvenience this problem is causing you.
arie arie  - Arie
Answer (#5238584)
Posted Tue, 30 Aug 2011 18:28:51 GMT (6 years ago)
Thank you for your patience while we've been working on this issue. Our engineering team is still investigating this, and have asked for more information.

We've added some information to the error output to help us identify this problem. Please try using LJ Archive again, and respond back with the full text of the error message you're now getting.
gaudy_night gaudy_night  - gaudy_night
Comment (#5242344)
Posted Thu, 01 Sep 2011 04:20:20 GMT (6 years ago)
ljArchive Error: System.Xml.XmlException: The 'img' start tag on line 104 does not match the end tag of 'A'. Line 105, position 67.
      at System.Xml.XmlTextReaderImpl.Throw(Exception e)
      at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
      at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
      at System.Xml.XmlTextReaderImpl.ParseEndElement()
      at System.Xml.XmlTextReaderImpl.ParseElementContent()
      at System.Xml.XmlTextReaderImpl.Read()
      at System.Xml.XmlTextReader.Read()
      at EF.ljArchive.Engine.Sync.ExportCommentsMeta(OptionsRow or, ILJServer iLJ, SessionGenerateResponse sgr, Int32& serverMaxID, UserMapCollection umc)
      at EF.ljArchive.Engine.Sync.ThreadStart()
gaudy_night gaudy_night  - gaudy_night
Comment (#5244746)
Posted Fri, 02 Sep 2011 04:20:22 GMT (6 years ago)
I just tried it again and am still getting the same error message as yesterday and last week:

ljArchive Error: System.Xml.XmlException: The 'img' start tag on line 104 does not match the end tag of 'A'. Line 105, position 67.
      at System.Xml.XmlTextReaderImpl.Throw(Exception e)
      at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
      at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
      at System.Xml.XmlTextReaderImpl.ParseEndElement()
      at System.Xml.XmlTextReaderImpl.ParseElementContent()
      at System.Xml.XmlTextReaderImpl.Read()
      at System.Xml.XmlTextReader.Read()
      at EF.ljArchive.Engine.Sync.ExportCommentsMeta(OptionsRow or, ILJServer iLJ, SessionGenerateResponse sgr, Int32& serverMaxID, UserMapCollection umc)
      at EF.ljArchive.Engine.Sync.ThreadStart()
intrepia intrepia  - Connie
Answer (#5245958)
Posted Fri, 02 Sep 2011 16:15:42 GMT (6 years ago)
Thank you for this additional information. I have forwarded it to LiveJournal's engineering team to aid their investigations of this problem. I am sorry for the inconvenience it has caused for you, and thank you for your continued patience.