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Request #1292044

From: Daniel
: Unknown
Is JavaScript enabled: (unknown)
Request sent from Beta:
Support category: Troubleshooting  [previous | next]
Time posted: Sun, 24 Apr 2011 12:23:48 GMT (10 years ago)
Status: closed (10 points to astronewt)
Summary: OpenID Login Failure
Original Request:
I am unable to login with my OpenID. (http://www.oeconomist.com/) The OpenID login page responds to an attempt by reloading without a diagnostic; in effect, it just refreshes.
Diagnostics: Mozilla/5.0 (X11; Linux i686; rv:2.0) Gecko/20100101 Firefox/4.0
Comment (#4937998)
Posted Tue, 26 Apr 2011 09:19:51 GMT (10 years ago)
When I tried logging-in by way of a comments form, I got the diagnostic

“no_identity_server: The provided URL doesn't declare its OpenID identity server.”

However, it may easily be seen that the site has the requisite tag, and the page on which the declaration is made has not been editted since well before this problem developed.
Comment (#4938116)
Posted Tue, 26 Apr 2011 12:47:27 GMT (10 years ago)
This seems to be much the same bug as reported at Requests #1149450 and #1228498. Evidently, this is a long-standing bug.
Comment (#4938200)
Posted Tue, 26 Apr 2011 13:42:19 GMT (10 years ago)
I have been thinking about the symptoms of this bug, and want to suggest that there may be an unfortunate confluence of the code being used to effect OpenID as such, the versions of PHP servers being used to run that code, and the specific parameters being fed to the OpenID server by LJ. If a hosting service changed its PHP server, this might then at the margin effect a break, with nothing having changed in the LJ code and nothing having changed in the OpenID server code.
right right  - righteous
Comment (#4939460)
Posted Tue, 26 Apr 2011 19:28:49 GMT (10 years ago)
Support volunteers are currently investigating your request. Due to the complexity of the issues involved, it may take a longer time to provide a resolution. I apologize for the delay, and your patience is appreciated.
Comment (#4940596)
Posted Wed, 27 Apr 2011 08:21:34 GMT (10 years ago)
FWIW, I just tried replacing phpMyID with Clamshell. Unfortunately, that did not resolve the problem.
Comment (#4970544)
Posted Tue, 10 May 2011 13:41:28 GMT (10 years ago)
"currently investigating"? Really? My guess that it's not being investigated at all; that it's merely on a to-do list.

You see, with the LJ code returning "The provided URL doesn't declare its OpenID identity server." and active investigation would look what was returned with that URL, see that an OpenID identity server was indeed declared, and then find-out whether the code truly didn't find the tag or whether it found it but gave an erroneous diagnostic in the face of some _other_ problem.

If the former, then investigators would find why not, and generate a fix; if the latter, the the code would have by now have been tweaked to give a proper diagnostic, though an underlying problem might still abide and require further investigation.

A reasonable interpretation is that the problem is not being investigated because other things have greater priority. Okay; say that. It won't make me happy, but it's honest. Don't contribute to the general suckiness of the world by cutting a corner here.
astronewt astronewt  - astronewt
Answer (#5078052)
Posted Thu, 16 Jun 2011 20:39:13 GMT (10 years ago)
Dear Daniel,

First, please let me say how sorry I am that you have not received a response from us in nearly a month and a half. I absolutely understand the frustration you are experiencing because of this unresponsiveness on our part.

My research into your report and the others you mention shows that a bug report was filed on this issue, including a specific link to your report here so that your provided information is available. However, due to the extremely limited number of reports that were received regarding this issue, it is unlikely that the bug will be prioritized on the engineering schedule in the near future.

Again, I apologize for how long it took to provide you with this answer, and I'm sorry that I don't have better news for you about it.

Regards,
  Anne
  LiveJournal Community Care Team