Frequently Asked Question #400. What is the Error Console? How do I open the Error Console in my browser?

Most web browsers have an Error Console which will show any errors on the page you are attempting to load. The errors this tool lists can help provide useful information for the Support Team to help troubleshoot the cause of problems you are having.

Below are instructions on how to access the Error Console in the most recent version of browsers which are supported by LiveJournal.

[Mozilla Firefox]
Mozilla Firefox

1. Select 'Tools' - 'Web Developer' - 'Error Console'.


2. Go to the web page you are having trouble with.

[Google Chrome]
Google Chrome

1. Click the settings icon in the upper right corner of Chrome.


2. Select 'Tools' - 'Console'


3. Go to the web page you are having trouble with.

[Safari]
Safari
To open the error console in Safari, Developer Mode needs to be enabled first. To enable Developer Mode:

1. Open the Safari menu and select 'Preferences...'


2. Click on the 'Advanced' tab of the popup which appears.


3. Select 'Show Develop menu' in menu bar.

Once Developer Mode is enabled:

1. Open the 'Develop menu' and select 'Show Error Console'.


2. Go to the web page you are having trouble with.

[Opera]
Opera

1. Press Ctrl+Shift+I.


2. Go to the web page you are having trouble with.

[Internet Explorer]
Internet Explorer
Open the 'Developer tools' by clicking F12.


Once you have done this, the Error Console should show you any errors on this page; you will need to copy & paste these errors and reply to your support request, where this diagnostic information has been requested.