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Frequently Asked Question #348. Where do I go for help using LiveJournal?

Technical support is available to anyone who has a question about LiveJournal or is having a problem using the service. On our main support page, you can see a list of known issues which are most commonly reported, search for FAQs or create a support request of your own.
The support forum, or "board", is the main area where people ask questions and receive answers. You can submit a request to LiveJournal support team here. There are a few recommendations for getting quick answers to your support requests:

  • If you have a LiveJournal account, please log in before creating a new request. This will provide our team with useful diagnostic information about your account and your browser.

  • Before you start writing your request, make sure your question hasn't been already answered in our frequently asked questions. Try searching a few times, using different keywords and phrases

  • You should not include sensitive information in your request. LiveJournal staff will never ask you for your password.

  • If you are reporting a problem, be as detailed as possible. Describe every step you take, what happens, and give the exact text of any error messages you see. The more information you give us, the easier it will be to investigate.

    If you're having an unusual problem, it could be useful to include a link to screenshots.

    [Press here to see step-by-step guide on making a screenshot]
    Step-by-step Guide on Making a Screenshot

    In order to make a screenshot, please follow these instructions:

    1. Press the "Printscreen" button on your keyboard.

    2. Open any graphic editor on your computer (e.g. Photoshop, Paint, or any other).

    3. Press Ctrl+V.

    4. Save the file.

    5. Add images to your request with "Choose file" button. Please note, that you can add max 3 images at a time 10mb each.

  • You can't attach files to your support request, although you can include a link. If you want to include HTML in your request, you can, but the HTML markup will not be applied to the text. Everything you enter will appear as plain text. Therefore, you don't need to worry about escaping or replacing "<" and ">" characters if you want to show us an example.

  • Don't open multiple requests about the same problem. If you have more information about a request you've opened, please return to that request and leave a comment. Keeping all relevant information contained in a single request helps simplify investigation.

Once you've opened a request you will receive an answer within 24 hours in most cases, but in some difficult cases it can take more time. If your issue has been identified as an unusual situation or more difficult problem to investigate, someone will generally leave a comment to your request letting you know that it may take longer for a resolution.

As soon as you get an answer to your question, a notification will be sent to the email address associated with your LiveJournal account, and it will ask if the answer helped you. If so, please click "YES" in the email so that we know to close it and grant credit to the person who answered you. If you were asked for some additional info or the answer you got didn't satisfy you, you can make a new comment to your request.

Visit the request URL in your browser at any time to make a new comment. If you need to re-open a closed request for any reason, you can do so by visiting the URL for the support request and clicking the re-open link in the Status field near the top of the request.

Last Updated: July 28th, 2022

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