?

Frequently Asked Question #237. How is my next automatic payment amount calculated? Why are some payments prorated?

Having existing account with Professional package of service time on your account or receiving a gift of account with Professional package of service time will prorate your future payments. Changing your billing cycle or modifying your add-ons will also change the amount of your automatic payments. You can view the date and amount of your next payment at the Account Status page.
Your automatic payment cycle begins on the day that you set up automatic payments. If you have account with Professional package of service time remaining on your account, your initial payment (if applicable) will be prorated. If your account with Professional package of service time remaining exceeds the length of the billing cycle increment, you won't be billed until you're "caught up".

For example, if you have three months account with Professional package of service time remaining and you select a 12 month automatic billing cycle, your bill will be prorated to charge you for nine months of account time. Alternately, if you select the monthly billing cycle, you will not see a charge for the first three months, until you're "caught up", at which time your first payment might be for a prorated amount.

If your payment adds up to less than US $1, we will currently waive the charge, though this policy may change in the future.

Last Updated: April 3rd, 2017

FAQ Navigation

Ask a Question

If you can't find what you're looking for, open a support request and we'll get back to you.