?

Log in

No account? Create an account

Frequently Asked Question #160. Why can't I see the most recent version of a page? Why won't my journal or friends page update?

If you aren't seeing the most recent versions of LiveJournal pages, you are most likely viewing an old version of the page in your browser cache. Specific examples include recent updates not showing on your friends page or a message that your LiveJournal updates were successful before making any updates.



First, click your web browser's Refresh or Reload button. Next, perform a "hard" or "forced" refresh, if your browser supports this. Depending on browser and operating system, this may done by pressing Ctrl+F5 or Cmd+Shift+R, or shift-clicking the Refresh button; consult your browser's documentation for the correct method. Then, clear your browser's cache; for instructions on clearing your browser's cache, read your browser's documentation or the list at the end of this FAQ.



If clearing your browser cache doesn't resolve the problem, your Internet Service Provider (ISP), or other organization providing your internet connection, may also cache data using a proxy server. You may need to contact your ISP for more information and assistance.



Otherwise, you will need to investigate other reasons why entries are not showing correctly. In particular, entries with "Do not add to friends page and RSS" option enabled will not appear on your friends page. Additionally, incorrectly formatted HTML can make your journal or friends page appear to stop updating.


Clearing Your Browser's Cache


How to clear your cache depends on the browser you use, and sometimes on the browser version or operating system. The list below covers common combinations; if yours isn't in that list, you will need to read available documentation for your browser, consult its technical support resources, or use an Internet search engine to locate that information.



  • [Firefox 3.5 - 36.x9]Firefox 3.5 - 36.x:


    1. Click History on the menu bar

    2. Select Clear Recent History...

    3. Select Everything as the time range

    4. Make sure Cache and Offline Website Data are checked and all other checkboxes are unchecked

    5. Click Clear Now




  • [Opera 9.x, 10.x, 11.x]Opera 9.x, 10.x, 11.x:


    1. Click Tools on the menu bar

    2. Select Delete Private Data

    3. Click on Details

    4. Check that Delete entire cache is checked and that all other checkboxes are unchecked

    5. Click on Delete




  • [Opera 12.x (Windows)]
    Opera 12.x (Windows):


    1. Click Settings on the menu bar

    2. Click on Preferences

    3. Select the Advanced tab at the top

    4. Click History in the tab on the left

    5. Click the Empty Now button in the Disk Cache section




  • [Opera 12.x (Mac)]
    Opera 12.x (Mac):


    1. Click on Opera on the menu bar

    2. Click on Preferences

    3. Select the Advanced tab at the top

    4. Click History in the tab on the left

    5. Click the Empty Now button in the Disk Cache section




  • [Safari]Safari:


    1. Click Safari (in Windows, Edit) on the menu bar

    2. Select Empty Cache




  • [Chrome]Chrome:


    1. Press Ctrl+Shift+Del simultaneously

    2. In the "Obliterate the following items from:" field choose "from the beginning of time" from the dropdown menu

    3. Make sure Cached images and files is checked and all other checkboxes are unchecked

    4. Click the Clear browsing data button




  • [Chrome (Mac)]Chrome (Mac):


    1. Click Chrome in the menu bar

    2. Select Clear Browsing Data...

    3. In the dialog box, make sure Empty the cache is checked and all other checkboxes are unchecked

    4. Click the Clear browsing data button




Last Updated: April 29th, 2016

FAQ Navigation

Ask a Question

If you can't find what you're looking for, open a support request and we'll get back to you.