5/7/08 11:31 am - Cell Phone WoesI had bought a Sony Ericsson W580i 3-4 months back. I wanted to buy a non-nokia phone. And sony ericssion's feature set to cost ratio was impressive. In fact, they do in general perform well than the nokia's now a days.
But, I had a terrible experience with this model. I had bought this phone around 3 months back. Now the charger + usb interface seems to have failed. The diagonsed reason being liquid seepage in the connector joints. I am a person who treats my electronics equiment with respect. I used my earlier mobile phone for 5 years and is still in working condition. The only reason I can think about is some sweat beads getting into the connector track from my palm. If that may be the case this is a case of faulty design. Please note that the connector is oddly place in the side of this phone where the palm of your hand is in maximal contact with the joints rather than the customary bottom position. However since this is a liquid seepage problem, sony ericcson has devoided my warrnty claims. I wanted to eleivate the issue and sent them an email. I got a clarification email from their side. I promptly sent them the necessary information. Afterwards, it is a black-hole situation, and there has been no replies inspite of me pinging them multiple number of times. Calling the customer care did not help; save the trouble of explaining my condition and stand on issue to five different customer agent , all of them gave me the same reply, please send an email, you will get a reply within 48hrs. "It is 48 working hours, not actual hours", that is how the fifth customer care office replied when I informed him it is well past 48 hrs of I sending the email. I am planning to give a consumer court case. I am including the communication so far with the customer care. The only changes I have made is masking out sensitive information like IMEI and my mobile number ( communication with support ) |





