| From: |   shalmestere |
| Account type: | Paid Account |
| LiveJournal: | username: shalmestere
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: Steaksauce (#1); data version : 8
scheme: xcolibur; language: en_LJ
underage? no |
| Is JavaScript enabled: | yes |
| Request sent from Beta: | |
| Photo hosting migration: | done |
| Support category: | Troubleshooting [previous|next] |
| Time posted: | Tue, 11 Sep 2012 17:20:14 GMT (8 months ago) |
| Status: | closed (9 points to  markf) |
| Summary: | Can't Navigate within Scrapbook |
Original Request:
When I try to access my Scrapbook albums in Internet Explorer, I can't move beyond the first page because the arrow buttons (<, <<, etc.) are missing. What can I do to get them back? (N.B. When I go into Scrapbook using Firefox on my Mac, it works fine.)
Diagnostics: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.3; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E)
Answer (#5914879)Posted: Thu, 13 Sep 2012 19:42:51 GMT (8 months ago)
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The behavior you describe indicates that LiveJournal pages are having trouble loading certain elements of the page which require JavaScript to load correctly.
There are many things which can cause this to not function properly, including:
* JavaScript could be disabled in your browser. Please ensure your browser has JavaScript enabled.
* Setting the "security" level of your web browser too high. Adjusting your browser's security setting to a lower level can help in this case.
* Installing add-ons or toolbars in your web browser, especially add-ons which attempt to block ads or scripts from running, can cause this behavior. Disabling all browser add-ons and toolbars can be helpful for the purpose of testing this.
* Anti-virus software interfering with scripts being run. You may need to try disabling your anti-virus software before loading LiveJournal pages for the purpose of testing if it is interfering with pages loading correctly.
* The presence of spyware/malware on your computer. Third party programs installed without your permission can change the way pages load. Many popular programs exist to identify and remove spyware/malware from your computer. We recommend using your preferred search enginge to search for "spyware removal" to find a program which can help remove spyware from your computer.
* Using an out of date web browser. Upgrading your browser to the most recent version can sometimes resolve issues such as this.
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