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Home : Support : Request Board : Request #1540465

Request #1540465

From:maryjane7547maryjane7547
Account type:Paid Account
LiveJournal:username: maryjane7547
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: Porterhouse (#2); data version : 8
scheme: xcolibur; language: en_LJ
underage? no
Is JavaScript enabled:yes
Request sent from Beta:
Photo hosting migration:done
Support category:Communities [previous|next]
Time posted:Sun, 02 Sep 2012 05:24:42 GMT (8 months ago)
Status:closed (10 points to arie)
Summary:/ohnotheydidnt comments not loading
Original Request:
Are you gonna get around to fixing the problem with comments not loading correctly? It's been three days.
Diagnostics: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.83 Safari/537.1
ariearie - Arie
Answer (#5901619)
Posted: Tue, 04 Sep 2012 17:03:58 GMT (8 months ago)

I apologize for the delay in responding to your support request.

Are you still having this problem?

maryjane7547maryjane7547 - M. Jane
Comment (#5902433)
Posted: Wed, 05 Sep 2012 07:16:46 GMT (8 months ago)

Yes. Since then I've figured out that if I copy/paste the link of each page of comments in the address bar comments load correctly but if I click on the links then half of the comments on page 2 don't load plus the last two pages of comments are comments that i've already read on former pages.

markfmarkf - markf
Answer (#5905773)
Posted: Thu, 06 Sep 2012 23:16:42 GMT (8 months ago)

Thank you for your report. We have seen other users intermittently have this problem, but have been unable to reproduce it. In order to identify the issue, we will need a bit more detailed information.

Can you please provide us with any error messages these pages return when you load them? You can get this information in FireFox by going to Tools -> Web Developer -> Web Console. Then click on the JS dropdown menu, select Errors, and then visit a page where comments have been failing to load and copy/paste the information that appears in the console to this request.

maryjane7547maryjane7547 - M. Jane
Comment (#5908167)
Posted: Sun, 09 Sep 2012 05:55:09 GMT (8 months ago)

I'm using chrome but it's has a console panel also. Here's what came up:

Error in event handler for 'undefined': SYNTAX_ERR: DOM Exception 12 Error: An invalid or illegal string was specified.
        at setRules (chrome-extension://cfhdojbkjhnklbpkdaibdccddilifddb/contentScript2.js:1440:17)
        at setElemhideCSSRules (chrome-extension://cfhdojbkjhnklbpkdaibdccddilifddb/contentScript2.js:1443:3)
        at chrome-extension://cfhdojbkjhnklbpkdaibdccddilifddb/contentScript2.js:1626:5
        at chromeHidden.Port.sendMessageImpl (miscellaneous_bindings:283:9)
        at chrome.Event.dispatch (event_bindings:237:41)
        at Object.chromeHidden.Port.dispatchOnMessage (miscellaneous_bindings:250:22)

markfmarkf - markf
Answer (#5918589)
Posted: Mon, 17 Sep 2012 21:27:49 GMT (8 months ago)

Thank you for the additional information, and I apologize for not responding sooner. Are you still having problems with comment pages loading?

maryjane7547maryjane7547 - M. Jane
Comment (#5944443)
Posted: Sun, 30 Sep 2012 22:14:04 GMT (7 months ago)

Yes.

ariearie - Arie
Answer (#5945151)
Posted: Mon, 01 Oct 2012 13:43:24 GMT (7 months ago)

Thank you for responding back. We have let developers know this is still happening.

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