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Request #1530141

From:Elizabeth
Account type:Unknown
Is JavaScript enabled:yes
Request sent from Beta:
Photo hosting migration:not started
Support category:General/Unknown [previous|next]
Time posted:Fri, 27 Jul 2012 11:15:29 GMT (10 months ago)
Status:closed (1 point to rebelsheart)
Summary:lost password and email?????
Original Request:
So, I haven't logged into my livejournal account in a few years and I completely forgot the password. I tried the password recovery, but my account must be linked to some other email address which I don't remember or don't have access to anymore because the two email addresses I tried didn't work. Is there any possible way for me to get back into the account? Some kind of security questions? I have no idea what to do.
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Comment (#5855679)
Posted: Fri, 27 Jul 2012 11:16:49 GMT (10 months ago)

The username is htebzil, which I didn't mention. I thought the email address might be eliz.lenz@gmail.com (current email address), or lizlenz@yahoo.com (old email address), but neither of them are recognized as being connected to my LJ account. I made the account a really long time ago so I don't know which email address I could possibly have used with it.

rebelsheartrebelsheart - Tango, The Wild Dream
Answer (#5855831)
Posted: Fri, 27 Jul 2012 14:10:53 GMT (10 months ago)

LiveJournal's password reset system is an automated process. The only way to reset your password is by using one of the methods detailed in the FAQ located at [http://www.livejournal.com/support/faqbrowse.bml?faqid=17]. To reset your password you must:

-- Have access to either the current email address associated with your account, or to an address validated for use with the account in the last six months.

OR

-- Have created a secret question in the past. The FAQ at [http://www.livejournal.com/support/faqbrowse.bml?faqid=287] explains how to determine whether you created a secret question in the past and, if so, how to use it to reset your password.

If you don't meet either of these criteria, you will be unable to reset your password and regain access to your account. Please note, password reset emails cannot be sent to addresses other than those described above.

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