|Request sent from Beta:|
|Photo hosting migration:||not started|
|Support category:||General/Unknown [previous|next]|
|Time posted:||Sat, 21 Jul 2012 18:20:09 GMT (1 year ago)|
|Status:||closed (1 point to trixieleitz)|
Hi, I've forgotten the password to an old account of mine, username: GMList. I tried using the password retrieval, but it seems I never changed the address to my currently used one (the above, hotmail), and I'm afraid the one on probably on file is a now inactive service - firstname.lastname@example.org. I'm hoping you can reset my password so I can begin updating this account again. Thank you! Again, my current contact email is email@example.com.
Also, I've gotten the account locked for trying too many password attempts, how long will that be active?
Diagnostics: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:126.96.36.199) Gecko/20100625 Firefox/3.6.6 ( .NET CLR 3.5.30729)
Sat, 21 Jul 2012 21:11:05 GMT (1 year ago)
LiveJournal's password reset system is an automated process. The only way to reset your password is by using one of the methods detailed in the FAQ located at [http://www.livejournal.com/support/faqbrowse.bml?faqid=17]. To reset your password you must:
-- Have access to either the current email address associated with your account, or to an address validated for use with the account in the last six months.
-- Have created a secret question in the past. The FAQ at [http://www.livejournal.com/support/faqbrowse.bml?faqid=287] explains how to determine whether you created a secret question in the past and, if so, how to use it to reset your password.
If you don't meet either of these criteria, you will be unable to reset your password and regain access to your account. Please note, password reset emails cannot be sent to addresses other than those described above.
If you are unable to regain control of your account and want to create a new one, this FAQ contains information on doing so: [http://www.livejournal.com/support/faqbrowse.bml?faqid=104].
The ban on IP addresses lasts only a few minutes, and is put in place to prevent someone from using automated programs to guess your password. You should be able to try again by the time you receive this.
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