Request #1522285
| From: | |
| Account type: | Paid Account |
| LiveJournal: | username: all_not_well style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom, email validated?yes cluster: Steaksauce (#1); data version : 8 scheme: horizon; language: en_LJ underage? no |
| Is JavaScript enabled: | yes |
| Request sent from Beta: | |
| Photo hosting migration: | done |
| Support category: | Troubleshooting [previous|next] |
| Time posted: | Mon, 02 Jul 2012 14:01:14 GMT (10 months ago) |
| Status: | closed (10 points to |
| Summary: | keep getting logged out |
I don't know if this has anything to do with it, but there seemed to be an error while I was visiting the comm hp_creatures this morning - I kept trying to go to "recent entries" and it gave me entries from last year, not the ones that I knew had been posted within the last month. I don't know if that had anything to do with the comm or if it was my account. I do know that the comm has been having other problems, though.
Thanks,
all_not_well
Diagnostics: Mozilla/5.0 (Windows NT 6.0; WOW64) AppleWebKit/536.11 (KHTML, like Gecko) Chrome/20.0.1132.47 Safari/536.11
Posted: Mon, 02 Jul 2012 14:04:58 GMT (10 months ago)
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I was just looking at the list of open tickets and found one with a similar issue with a response that said Hughesnet seems to be a common factor. Hughesnet is my internet provider as well. |
Posted: Mon, 02 Jul 2012 16:27:56 GMT (10 months ago)
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As you may have noticed in the replies to the other requests, LiveJournal staff is currently working with HughesNet to investigate this issue. Additionally, HughesNet has requested that their customers experiencing this issue notify them as well as it helps them gather information. Thank you for your patience while this matter is investigated. |
Posted: Wed, 04 Jul 2012 16:46:07 GMT (10 months ago)
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Any estimate on how long it will take to fix this? I cannot access anything without jumping through several hoops because I'm not logged in, ditto commenting, I can't see my friends' friends-only posts... This hindrance is incredibly annoying. On top of that I have PAID for the account that I can barely access or use right now. |
Posted: Thu, 05 Jul 2012 22:34:11 GMT (10 months ago)
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This issue is still being investigated and no estimate is available as to when the problem will be fixed. Some users in the same situation have reported that disabling applications such as web boosters or accelerators has resulted in improved performance. If you are running any such applications, you may wish to try disabling them to see if this helps out. |
Posted: Thu, 05 Jul 2012 22:39:50 GMT (10 months ago)
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I don't have any web boosters or accelerators. |
Posted: Sun, 08 Jul 2012 17:13:19 GMT (10 months ago)
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I called Hughesnet, by the way. They had no idea wtf I was talking about when I told them about my issues logging into livejournal. |
Posted: Mon, 09 Jul 2012 20:19:59 GMT (10 months ago)
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Your Internet Service Provider uses a caching system, sometimes referred to as "turbo-charged" or "boosted" browsing, to improve overall load times for your entire browsing experience. For most sites you may visit, this is not an issue. However, LiveJournal serves dynamic content, which is often only visible to logged-in users. However, your ISP's caching system cannot log in to LiveJournal. As a result, when you login in and try to view a new page, you will be served the cached version provided by your ISP instead of the most-recent version from LiveJournal. This is an issue outside of LiveJournal's control and we encourage you to contact them for assistance as you may be able to disable it for your account or for specific sites.
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