Request #1521895

Thank you for your report and I am sorry for the delay in responding. What method are you using to post that's resulting in the "Error 324" message?

If you are using the website to create your entries and getting the "Error 324" message, this may indicate an issue with the connection between your computer and LiveJournal's servers. So that the Support team can investigate further, could you please run a traceroute to sip.services.livejournal.com and paste the results as a reply to this request?

In case you need them, instructions on how to perform a traceroute and copy the results may be found at [http://howto.livejournal.com/42062.html], or through a search engine. Thank you for your assistance.

Not a problem! i appreciate the help and understand it can take a bit to respond. :)

I'm using both the website and the LogJam client for Linux to try and post, but LogJam gives me an error message of 'Connection terminated unexpectedly' when I submit my post. My phone looks like it may be working via T-Mobile data, except the LJ app crashes constantly (I have a myTouch 4G Slide).

This is what I got from running a traceroute to sip.services.livejournal.com:

(Apologies… having to do multiple replies.)

sophie@sophie-laptop:~$ traceroute sip.services.livejournal.com
traceroute to sip.services.livejournal.com (208.93.0.193), 30 hops max, 60 byte packets
  1 TG862.local (10.0.0.1) 0.601 ms 1.417 ms 1.671 ms
  2 73.115.166.1 (73.115.166.1) 9.456 ms 10.190 ms 15.021 ms
  3 te-4-2-ur01.anoka.mn.minn.comcast.net (68.85.165.137) 16.354 ms 16.711 ms 17.143 ms
  4 te-8-3-ur02.anoka.mn.minn.comcast.net (68.87.174.58) 15.976 ms 16.459 ms 16.792 ms
  5 te-0-2-0-7-ar01.roseville.mn.minn.comcast.net (69.139.176.2) 23.428 ms 24.205 ms 24.436 ms
  6 pos-0-12-0-0-cr01.350ecermak.il.ibone.comcast.net (68.86.93.217) 30.918 ms 22.801 ms 18.311 ms
  7 pos-1-4-0-0-pe01.350ecermak.il.ibone.comcast.net (68.86.86.162) 24.046 ms 24.206 ms 24.345 ms
  8 64.208.27.97 (64.208.27.97) 21.824 ms 23.430 ms 23.707 ms
  9 lag2-50G.ar7.DCA3.gblx.net (67.16.146.30) 44.789 ms 43.973 ms 47.951 ms
10 prolexic-technologies.ethernet4-2.ar7.dca3.gblx.net (159.63.23.178) 49.375 ms 48.906 ms 49.188 ms

11 * * *
12 * * *
13 unknown.prolexic.com (209.200.170.194) 112.190 ms 108.034 ms 109.587 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
sophie@sophie-laptop:~$

(Sorry if you didn't want all the asterisk lines, I figured I'd include everything up until it was ready for another command.)

Looking at troubleshooting, I'm wondering if clearing my DNS cache would solve the problem? If you think that might be or is the solution, is there a way to clear it for just LJ-related pages (only LJ is acting up) or do I have to clear everything? I clear my browser cache about once a week otherwise things tend to slow down, so I doubt it's my browser cache. I cleared it when I first had issues and it didn't help.

Anyway! Thank you so much for your help! Apologies for 3 replies, I was unable to post otherwise. :\

Hello sophiee,

I'd like to help find a resolution to this problem, but I need to get a bit more info. So far, we have had only one other report of a similar error. That makes me think this is an isolated problem (something in your configuration causing the issue). I'm not ruling out the possibility that our system is causing this, but I do believe it is unlikely. I have a couple questions for you:
1. If you post something small, does it still work? (from your other communications it appears that it did work, and now it does not. I'm just looking for clarification).
2. If small posts work, how many bytes do you have to post to make it fail? This may take some time to figure out, but it may show us what the actual limit is (and give me something to search for).
3. You said other sites work fine. Have you tried sending a large post to another site?
4. Are you using Mac OS X or Linux, or both? Are they running on the same machine, or do you have a second machine you're testing with?
5. Try to make a large comment (instead of an entry), does that work?
6. You probably are, but I have to ask: Are you logged in or logged out when posting?
7. I understand this has failed in a browser and in LogJam, but have you tried a second browser?
8. Have you tried posting from your laptop on another Internet connection?

I will spend some time trying to reproduce this. Thank you for taking the time to answer my questions.

Warm regards,
David Newhall
Director of Operations
LiveJournal, Inc.

Hello Sophie,

My senior admin, Andreas, made some changes in our configuration. Can you let us know if this has alleviated the problem you were experiencing? If not, please do your best to answer my previous questions.

Thank you!
David Newhall