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Request #1517053

From:ravengirlravengirl
Account type:Paid Account
LiveJournal:username: ravengirl
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: Fajitas (#11); data version : 8
scheme: dystopia; language: en_GB
underage? no
Is JavaScript enabled:yes
Request sent from Beta:
Photo hosting migration:done
Support category:ScrapBook [previous|next]
Time posted:Sat, 16 Jun 2012 16:48:25 GMT (11 months ago)
Status:closed (10 points to markf)
Summary:Still Cannot Post Pictures or Navigate Entry Tags
Original Request:
It's been weeks and I still cannot upload photos, but no one seems to know why not. There is even a glitch in the notice that appears onscreen-- it's a box with no message included and an "ok" button on it. Clearly, it's supposed to show a message, but it's blank.

The other issue regards regular journal entry tags-- PLEASE NOTE I'm not referring to the tagging system for photos. I used to be able to use a pull-down menu and navigate, add and alter my entry tags, but I can't find that list anywhere. It's not only a list of my entry tags, it's a list that I am able to EDIT.

Two people have addressed these separate issues, to no avail. Please help!
Diagnostics: Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
fiddlingfrogfiddlingfrog - Harold
Answer (#5800081)
Posted: Sun, 17 Jun 2012 00:00:19 GMT (11 months ago)

Regarding your tag request, it sounds like you are referring to the Tag Management page [http://www.livejournal.com/manage/tags.bml]. Please reply back to this request if this is not the page you are looking for.

As for your trouble with Scrapbook investigations are still ongoing. Please continue to provide any additional information as a response to your original request at [http://www.livejournal.com/support/see_request.bml?id=1512114]. Thank you for your patience, and I apologize for how long it is taking to resolve your issue.

ravengirlravengirl - not always right, but often not wrong
Comment (#5871303)
Posted: Wed, 08 Aug 2012 17:21:08 GMT (9 months ago)

I have no new information to offer you, but I still cannot post photos to LJ and the problems are the same as I've listed in prior requests for help. I have the latest Mozilla browser, I've tried other browsers-- nothin'.

I can post a YouTube video with no issues, but not photos from my computer. If ya'll can't figure it out, I don't know who can. I've tried everything I can think of on this end and I just don't understand what's happened.

markfmarkf - markf
Answer (#5879445)
Posted: Wed, 15 Aug 2012 19:49:41 GMT (9 months ago)

I apologize for the delay in responding to your request. The "Browse" button to upload images from your computer requires Flash in order to function, and you may need to download and install the plugin at http://get.adobe.com/flashplayer/ for the button to work.

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