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Request #1517013

From:tasneemmahmoudtasneemmahmoud
Account type:Plus Account
LiveJournal:username: tasneemmahmoud
style: (S2) core: public, i18n: none, i18nc: public, layout: public, theme: public, user: custom,
email validated?yes
cluster: ChickenTikka (#9); data version : 8
scheme: horizon; language: en_LJ
underage? no
Is JavaScript enabled:yes
Request sent from Beta:
Photo hosting migration:done
Support category:ScrapBook [previous|next]
Time posted:Sat, 16 Jun 2012 13:34:23 GMT (11 months ago)
Status:closed (10 points to coffeechica)
Summary:cant upload pictures
Original Request:
Since 2 weeks i cant upload any picture to my LJ posts. And i have a lot of free space. used: 12,65KB from 1GB. What can be the reason?
Diagnostics: Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0
seaofdestinyseaofdestiny - ~ floating on a sea of destiny ~
Answer (#5799637)
Posted: Sat, 16 Jun 2012 14:01:42 GMT (11 months ago)

What is the exact text of the error message you receive when you attempt to upload an image?

What are the exact steps you are taking to upload the image?

tasneemmahmoudtasneemmahmoud - Tasneem
Comment (#5799813)
Posted: Sat, 16 Jun 2012 15:03:38 GMT (11 months ago)

at first, i choose insert/edit image button
2) upload
3) browse
4) choosing file
5) upload
and then i get error text:
the connection was reset
The connection to the server was reset while the page was loading.
    The site could be temporarily unavailable or too busy. Try again in a few
        moments.
    If you are unable to load any pages, check your computer's network
        connection.
    If your computer or network is protected by a firewall or proxy, make sure
        that Firefox is permitted to access the Web.

by this way i`ve been always uploading pictures but now i cant anymore.

markfmarkf - markf
Answer (#5806713)
Posted: Thu, 21 Jun 2012 19:19:19 GMT (11 months ago)

I apologize for the delay in responding to your request. We are unable to reproduce this problem, and have not seen other reports of it occurring. You are most likely viewing a cached (locally stored) copy of the upload page from a failed attempt to upload an image. Please see [http://www.livejournal.com/support/faqbrowse.bml?faqid=160] for information on how to clear your browser's cache.

tasneemmahmoudtasneemmahmoud - Tasneem
Comment (#5809601)
Posted: Sun, 24 Jun 2012 11:09:01 GMT (11 months ago)

well...i still cant upload pictures. actually i can. small size pictures can upload easily. but pictures made by camera sizes about 3 or 4 MB cant. at first i thought that i have slowly net and thats why. but now i got faster internet and i still have same problem. is there new rules about picture sizes or what can be the reason?

coffeechicacoffeechica - Carrie: she tampered in God's domain
Answer (#5874131)
Posted: Fri, 10 Aug 2012 15:34:22 GMT (9 months ago)

From what you have described, it seems as though you're experiencing network issues connecting to LiveJournal's photohosting service.

If you're still having this problem, we need more information in order to investigate. We would like you to perform a traceroute to both "sip.services.livejournal.com" and "pics.livejournal.com". Instructions on how to perform a traceroute may be found in the howto at [http://howto.livejournal.com/42062.html]. Please reply back to this request with the results of these traceroutes so that Support volunteers may continue to investigate.

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