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Request #1516111

From:flacaflaca
Account type:Plus Account
LiveJournal:username: flaca
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: Fajitas (#11); data version : 8
scheme: horizon; language: en_LJ
underage? no
Is JavaScript enabled:yes
Request sent from Beta:
Photo hosting migration:done
Support category:Communities [previous|next]
Time posted:Wed, 13 Jun 2012 23:52:24 GMT (11 months ago)
Status:closed (4 points to arie)
Summary:Ads with a paid account in ONTD
Original Request:
I have a paid account and without Adblock enabled, I am seeing ads on the ONTD homepage, as are many other members.
Diagnostics: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.52 Safari/536.5
ariearie - Arie
Answer (#5796491)
Posted: Thu, 14 Jun 2012 03:37:03 GMT (11 months ago)

Thank you for your report. We are in the process of investigating this issue, but we need some more information.

1/ Where on the page is the ad located?
2/ What product is being advertised?
3/ If possible, take a screenshot, and respond back with a link to where you have uploaded the screenshot.

flacaflaca - have you ever been alone in a crowded room
Comment (#5796521)
Posted: Thu, 14 Jun 2012 03:42:44 GMT (11 months ago)

http://imgur.com/MjGiP

1) right about the "top tags" section on the sidebar
2) ebay
3) http://imgur.com/MjGiP

ariearie - Arie
Answer (#5796961)
Posted: Thu, 14 Jun 2012 12:32:37 GMT (11 months ago)

Thank you very much. I've passed this information on to the people investigating this issue.

ariearie - Arie
Answer (#5797587)
Posted: Thu, 14 Jun 2012 19:09:57 GMT (11 months ago)

Thank you for your patience while we worked on this issue. We have fixed the problem that was causing Paid users to see ads while viewing ONTD.

If you're still seeing ads when viewing ONTD, please see [http://www.livejournal.com/support/faqbrowse.bml?faqid=160] for information on how to clear your browser's cache.

If you're still seeings ads after clearing your cache, please let us know.

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