|From:||poh hui qing|
|Request sent from Beta:|
|Photo hosting migration:||not started|
|Support category:||General/Unknown [previous|next]|
|Time posted:||Wed, 13 Jun 2012 05:31:35 GMT (11 months ago)|
|Status:||closed (2 points to rebelsheart)|
Hi i have forgotten my password, my username is mycoffeemachine. I have tried clicking on "forget password" but it says that my email address is not valid... there is no way I can sign in, can you help me with this?
Diagnostics: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
Wed, 13 Jun 2012 11:02:45 GMT (11 months ago)
If you enter only your username on the lost information page, a password reset email will be sent to the email address currently on the account.
Wed, 13 Jun 2012 14:00:28 GMT (11 months ago)
yep I tried, but that is to my old hotmail account, and it has not received the email since I tried it this afternoon
Wed, 13 Jun 2012 16:00:13 GMT (11 months ago)
LiveJournal is sending all emails promptly, so whatever may be delaying or intercepting these messages is not on LiveJournal's end. Please see [http://www.livejournal.com/support/faqbrowse.bml?faqid=115] for information about how you may troubleshoot this situation.
Please note that many email providers use anti-spam services that can filter out email from LiveJournal before those messages reach your email account. If this is the case, blocked LiveJournal email messages may not appear in a spam or junk email folder on your account. If you are still unable to receive email from LiveJournal after following each of the suggestions in the above FAQ, you may wish to contact your email provider and alert them to this problem.
LiveJournal's password reset system is an automated process. The only way to reset your password is by using one of the methods detailed in the FAQ located at [http://www.livejournal.com/support/faqbrowse.bml?faqid=17]. To reset your password you must:
-- Have access to either the current email address associated with your account, or to an address validated for use with the account in the last six months.
-- Have created a secret question in the past. The FAQ at [http://www.livejournal.com/support/faqbrowse.bml?faqid=287] explains how to determine whether you created a secret question in the past and, if so, how to use it to reset your password.
If you don't meet either of these criteria, you will be unable to reset your password and regain access to your account. Please note, password reset emails cannot be sent to addresses other than those described above.
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