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Home : Support : Request Board : Request #1511652

Request #1511652

From:Thomas Cheney
Account type:Unknown
Is JavaScript enabled:yes
Request sent from Beta:
Photo hosting migration:not started
Support category:General/Unknown [previous|next]
Time posted:Thu, 31 May 2012 14:05:52 GMT (11 months ago)
Status:closed (1 point to astronewt)
Summary:Password
Original Request:
I keep getting told my passwor is incorrect. I know i set it up properly. but now it wont send me a reset for my password.. can you help please?
Diagnostics: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)
astronewtastronewt - astronewt
Answer (#5775010)
Posted: Thu, 31 May 2012 15:40:33 GMT (11 months ago)

Thank you for your inquiry. To reset your password, use the Lost Information page [http://www.livejournal.com/lostinfo.bml]. Just fill out the human test and then enter your username in the "Lost Your Password?" section and click the Proceed button in that section. What error message are you seeing when you do this?

Comment (#5775060)
Posted: Thu, 31 May 2012 16:32:01 GMT (11 months ago)

I am not recieving an error message i am just not getting an email to reset it..

ariearie - Arie
Answer (#5775068)
Posted: Thu, 31 May 2012 16:39:04 GMT (11 months ago)

Please see [http://www.livejournal.com/support/faqbrowse.bml?faqid=115] for information about how you may troubleshoot problems receiving emails from LiveJournal. In particular, please check your spam filter or folder.

Comment (#5775082)
Posted: Thu, 31 May 2012 16:42:45 GMT (11 months ago)

I have..still nbot getting any emails..

Comment (#5775084)
Posted: Thu, 31 May 2012 16:44:38 GMT (11 months ago)

I have..still nbot getting any emails.. I had this problem with my password yesterday but got the email ok.. last night it wouldnt send me one and today as well..

astronewtastronewt - astronewt
Answer (#5775234)
Posted: Thu, 31 May 2012 19:23:58 GMT (11 months ago)

Our records are not showing that any password reset emails have been requested for your account since your initial one where you then changed the password right after.

I have therefore manually triggered a password reset email to be sent to you. Please check in an hour or two if you've received this, ensuring that you check your spam/junk folders as well.

Comment (#5775244)
Posted: Thu, 31 May 2012 19:28:10 GMT (11 months ago)

ok now i have changed it again and it still doesnt work..

withgodsmercywithgodsmercy - withgodsmercy
Comment (#5775340)
Posted: Thu, 31 May 2012 21:30:20 GMT (11 months ago)

ok I apologize.. im fixed.. my stupid mistake.. i feel stupid..

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