|Account type:||Plus Account|
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
cluster: NewYorkStrip (#4); data version : 8
scheme: vertigo; language: en_LJ
|Request sent from Beta:|
|Photo hosting migration:||done|
|Support category:||Entries [previous|next]|
|Time posted:||Thu, 31 May 2012 13:23:17 GMT (11 months ago)|
|Status:||closed (10 points to markf)|
|Summary:||Can't reply to comments on my own journal|
LJ won't allow me to comment or reply on my own journal, and I have tried several times. The reply just will not post at all. Frustrating because I am a paying member here!
Diagnostics: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Tue, 05 Jun 2012 22:24:16 GMT (11 months ago)
Thank you for your report, and I apologize for the delay in responding to your request. We have seen people report this problem intermittently, and have an open bug report regarding the problem, but have been unable to reproduce the error or identify what causes it. We have, however, confirmed that it is not connected to any specific LiveJournal account.
There are many different possible things which could be causing the behavior, most likely one of the following:
2) Outdated, incomplete, or corrupt LiveJournal cookies stored in your browser. Please delete all LiveJournal cookies from your browser; instructions on how to do this can be found at http://www.livejournal.com/support/faqbrowse.bml?faqid=355.
3) Spyware or malware installed on your computer. We recommend performing a search for malware on your computer; many free programs can be found which will allow you to do this.
4) Antivirus / Internet Security software blocking a necessary script on the comment page from running. Temporarily disabling or uninstalling any such programs will help test if this is the case.
5) Certain browser plugins blocking or interfering with a script on the comment page. Again, temporarily disabling or uninstalling browser plugins can help test if any are interfering.
6) Third party browser toolbars installed may interfere with these. Uninstalling any such toolbars is recommended.
7) Some routers have features which block scripts or prevent cookies from being set, and may be interfering with the page. Temporarily connecting either directly through the device provided by your internet service provider or using an entirely different internet connection could potentially be done to test this.
If you have attempted all of these steps, please provide us with additional information so we can continue to investigate and troubleshoot this issue:
1) What browser plugins do you have installed?
2) What anti-virus / internet security / firewall software do you have installed (both the software maker and version)?
3) Are you running any other scripts (such as GreaseMonkey scripts)?
4) If you are connecting through a router, what kind? (e.g. Linksys E1200, D-Link DIR600L, Netgear n150, etc.)
Any additional information you can provide about when this happens, or doesn't happen, will help us track down the cause of this issue.
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