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Request #1510612

From:	this_is_not_art
Account type:	Paid Account
LiveJournal:	username: this_is_not_art style: (S2) core: public, i18n: none, i18nc: public, layout: public, theme: public, user: custom, email validated?yes cluster: Hambone (#5); data version : 8 scheme: xcolibur; language: en_LJ underage? no
Is JavaScript enabled:	yes
Request sent from Beta:
Photo hosting migration:	done
Support category:	Entries [previous\|next]
Time posted:	Mon, 28 May 2012 17:13:34 GMT (12 months ago)
Status:	closed (9 points to markf)
Summary:	Can't expand comment threads

Original Request:

I haven't been able to expand comments in either personal journals or communities for a couple weeks. When I click the expand button it just does the flashy blue "loading" dots and never actually expands.

Diagnostics: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3

markf - markf

Answer (#5773622)
Posted: Wed, 30 May 2012 18:17:47 GMT (11 months ago)

Thank you for your report, and I apologize for the delay in responding to your request. This problem is occurring for some users when the option on http://www.livejournal.com/manage/settings/?cat=display to "View all journals and communities in my own style" is selected for some users, and we believe is related to customizations which have been setup in your style.

This problem has been reported to LiveJournal developers, who are investigating the problem. In the meantime, you may wish to disable this option so you can expand comment threads again. I apologize for the inconvenience.

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