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Request #1508868

From:el1ieel1ie
Account type:Paid Account
LiveJournal:username: el1ie
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: Soybean (#3); data version : 8
scheme: horizon; language: en_LJ
underage? no
Is JavaScript enabled:yes
Request sent from Beta:
Photo hosting migration:done
Support category:Entries [previous|next]
Time posted:Wed, 23 May 2012 14:30:56 GMT (1 year ago)
Status:closed (10 points to markf)
Summary:Expand not working
Original Request:
The expand function to view collapsed comments is not working anywhere for me, neither on individual posts nor the Expand All button at the bottom of the page. I have logged off, emptied the cache, updated everything and am running Firefox in safe mode. Please help.
Diagnostics: Mozilla/5.0 (Windows NT 5.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
el1ieel1ie - Invisible Friend
Comment (#5762976)
Posted: Wed, 23 May 2012 20:41:35 GMT (1 year ago)

Adding new information. Tonight all the yellow boxed 'new comment' notices on comments have vanished from everywhere too, expand still not working.

el1ieel1ie - Invisible Friend
Comment (#5764344)
Posted: Thu, 24 May 2012 15:58:01 GMT (1 year ago)

Update - New comment notices are now working - have cleared cache yet again but expand function is still not working anywhere.

el1ieel1ie - Invisible Friend
Comment (#5764742)
Posted: Thu, 24 May 2012 21:11:52 GMT (1 year ago)

Update. This somehow seems to be a problem with being logged in. Running Firefox in safe mode while not logged in, all expand features work. However, still with Firefox in safe mode to make sure no add ons are causing a problem, once I'm logged in to my account, then expand does not work at all. Does this help?

markfmarkf - markf
Answer (#5773630)
Posted: Wed, 30 May 2012 18:19:06 GMT (11 months ago)

Thank you for your report, and I apologize for the delay in responding to your request. This problem is occurring for some users when the option on http://www.livejournal.com/manage/settings/?cat=display to "View all journals and communities in my own style" is selected, and we believe is related to customizations which have been setup in your style.

This problem has been reported to LiveJournal developers, who are investigating the problem. In the meantime, you may wish to disable this option so you can expand comment threads again. I apologize for the inconvenience.

el1ieel1ie - Invisible Friend
Comment (#5774034)
Posted: Wed, 30 May 2012 20:55:55 GMT (11 months ago)

I do have the "View all journals and communities in my own style" enabled, but it's set to open all posts in the "default style" and not my customised style and quite honestly after being half blinded by some journal styles and colour combinations, this isn't something I'm prepared to turn off. I'll keep waiting for a fix and open all collapsed comments on new pages in the mean time. Thank you.

el1ieel1ie - Invisible Friend
Comment (#5803713)
Posted: Tue, 19 Jun 2012 21:28:30 GMT (11 months ago)

Seems to be fixed now, thank you.

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