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Request #1475567

From:punchmeharderpunchmeharder
Account type:Basic Account
LiveJournal:username: punchmeharder
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: Shishkabob (#8); data version : 8
scheme: horizon; language: en_LJ
underage? no
Is JavaScript enabled:yes
Request sent from Beta:
Photo hosting migration:done
Support category:Mobile Features [previous|next]
Time posted:Tue, 20 Mar 2012 15:47:17 GMT (1 year ago)
Status:closed (1 point to coffeechica)
Summary:Unable to login on Blackberry
Original Request:
The homepage is not fulling loading on my blackberry, and the login area is cut off and any clicking to attempt to type in the login field immediately directs to another unusable login page. This is after multiple attempts and multiple refreshes. I have zoomed out to view the entire browser window and can clearly see the login field has been cropped. No other problems on this phone's browser, and was successfully able to login to LJ numerous times prior to today.
Diagnostics: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.79 Safari/535.11
coffeechicacoffeechica - Carrie: she tampered in God's domain
Answer (#5646075)
Posted: Tue, 20 Mar 2012 16:53:33 GMT (1 year ago)

Thank you for your report and I am sorry for the inconvenience. We've reported this situation to our engineering team for investigation. In the meantime, you will need to continue zooming out in order to log in. Alternatively, you may wish to try logging in on our mobile version of the site, at http://m.livejournal.com, since the login will also work on the full version of the site.

punchmeharderpunchmeharder - LP
Comment (#5646129)
Posted: Tue, 20 Mar 2012 17:01:12 GMT (1 year ago)

Thanks for that link. I was able to login there, but just to clarify - zooming out in the blackberry browser DOES NOT make it possible to login from the regular homepage. It does, however, make the cropping of the login area visible, making it clear that it will not fully load despite numerous refreshes. It looks as though it has been cropped from the browser window, and clicking inside the username and password fields does not enable typing, it links to another login page which is also cropped and unusable. Thanks for your response and your assistance.

coffeechicacoffeechica - Carrie: she tampered in God's domain
Answer (#5646309)
Posted: Tue, 20 Mar 2012 19:32:00 GMT (1 year ago)

Thanks for the clarification; I'll pass that along to the staff who are investigating the issue.

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