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Request #1432211

From:negcapabilitynegcapability
Account type:Plus Account
LiveJournal:username: negcapability
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: HotWings (#13); data version : 8
scheme: dystopia; language: en_LJ
underage? no
Is JavaScript enabled:yes
Request sent from Beta:
Photo hosting migration:done
Support category:Entries [previous|next]
Time posted:Wed, 21 Dec 2011 06:44:27 GMT (2 years ago)
Status:closed (10 points to rebelsheart)
Summary:Comments
Original Request:
I can no longer post comments in the new style. It remains a grayed out box even after I have typed. I tried walking away for five minutes in case it was a lag issue. It wasn't.

I'm using Firefox 8.0.1 on Mac OS 10.6.8.

It works on Chrome, but Chrome on my computer is a much slower browser and you really ought to be supporting Firefox in all of its configurations.
Diagnostics: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:8.0.1) Gecko/20100101 Firefox/8.0.1
markfmarkf - Mark
Answer (#5469835)
Posted: Wed, 21 Dec 2011 07:03:23 GMT (2 years ago)

Thank you for your report and I'm sorry for the inconvenience. This was a temporary problem which we believe should be resolved at this time. If you are still experiencing trouble, please try clearing your browser's cache. If that does not help, please reply so we can investigate further.

negcapabilitynegcapability - Ashraf al-Mansur
Comment (#5470005)
Posted: Wed, 21 Dec 2011 07:34:14 GMT (2 years ago)

I just cleared my browser's cache and restarted my computer. It did not help.

negcapabilitynegcapability - Ashraf al-Mansur
Comment (#5470707)
Posted: Wed, 21 Dec 2011 12:20:33 GMT (2 years ago)

Just so you know, it still hasn't cleared up, in case you thought more time would do it.

rebelsheartrebelsheart - Tango, The Wild Dream
Answer (#5490911)
Posted: Tue, 27 Dec 2011 19:44:39 GMT (2 years ago)

Other users have reported that they are able to use the new comment form by disabling the Greasemonkey add-on (or specific scripts within the add-on). If you are currently using Greasemonkey, can you please try this and let us know if the problem continues?

negcapabilitynegcapability - Ashraf al-Mansur
Comment (#5501185)
Posted: Mon, 02 Jan 2012 02:47:36 GMT (2 years ago)

Ah, yes. That does enable me to leave comments.

Which would be nice if I didn't have Greasemonkey enabled for a reason.

Oh well. I'll simply continue to view all journals in my style.

rebelsheartrebelsheart - Tango, The Wild Dream
Answer (#5501189)
Posted: Mon, 02 Jan 2012 03:07:25 GMT (2 years ago)

It is likely that a specific script in Greasemonkey, rather than the extension as a whole, is causing the problem. If you re-enable the extension, you can disable individual scripts within it to see which one is causing the conflict.


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