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Request #1395066

From:lawofar18lawofar18
Account type:Basic Account
LiveJournal:username: lawofar18
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: Shishkabob (#8); data version : 8
scheme: default; language: en_LJ
underage? no
Is JavaScript enabled:(unknown)
Request sent from Beta:
Photo hosting migration:done
Support category:ScrapBook [previous|next]
Time posted:Thu, 13 Oct 2011 21:55:53 GMT (1 year ago)
Status:closed (10 points to astronewt)
Summary:Pictures disappearing from Scrapbook
Original Request:
Hi, I wrote in about this a couple months ago and was told that it would be looked into, but nothing has happened. Miscellaneous pictures in my scrapbook keep showing up as deleted (for example: http://pics.livejournal.com/lawofar18/pic/0015y9ec). I don't touch the galleries or edit them in any way, so I don't know why these pictures would go missing. Could someone please look into this? Thank you!
Diagnostics: Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0
markfmarkf - markf
Answer (#5401815)
Posted: Wed, 16 Nov 2011 19:32:44 GMT (1 year ago)

I apologize for the delay in responding to your request. We are able to load the image you specified successfully, and believe this may have been a temporary issue which is no longer occurring. Are you still having problems loading this image, or any others? If there are other images which are failing to load, please provide us with links to these so we can further investigate this.

lawofar18lawofar18 - Natalie
Comment (#5516149)
Posted: Tue, 10 Jan 2012 20:37:31 GMT (1 year ago)

Hi,
This problem seems to happen sporadically. That other image came back, but now I have others that are no longer loading:
http://pics.livejournal.com/lawofar18/pic/000y17r0
http://pics.livejournal.com/lawofar18/pic/000xf180
http://pics.livejournal.com/lawofar18/pic/000x87kg

Those all say "not found" now. I've been having problems with miscellaneous pictures vanishing every few weeks or so. Please let me know if I can provide you with any other information. Thanks!

astronewtastronewt - astronewt
Answer (#5521433)
Posted: Fri, 13 Jan 2012 00:54:07 GMT (1 year ago)

Thank you for your reply. This has been a long-standing problem for some users that we have unfortunately unable to find the cause of -- as you noted, the images disappear for a while, but then return later on. Have you had any images go missing that did not return days or weeks later, that you know of?

I am sorry that I do not have any better information for you, but this bug has been exceptionally difficult to track down. I apologize for the problems this is causing you.

lawofar18lawofar18 - Natalie
Comment (#5565681)
Posted: Fri, 03 Feb 2012 20:17:47 GMT (1 year ago)

I haven't been keeping close track, but it seems that some images go missing for days at a time. I guess none have gone permanently missing yet, as far as I can tell. It is a bit annoying since I mostly keep my paid account for the image storage, so if you guys do discover anything more about it, just let me know. Thanks for your help!

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