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Request #1366482

From:ptechnixptechnix
Account type:Basic Account
LiveJournal:username: ptechnix
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: Steaksauce (#1); data version : 8
scheme: vertigo; language: en_LJ
underage? no
Is JavaScript enabled:(unknown)
Request sent from Beta:
Photo hosting migration:done
Support category:Troubleshooting [previous|next]
Time posted:Tue, 23 Aug 2011 00:47:54 GMT (3 years ago)
Status:closed (1 point to astronewt)
Summary:Journal import failure
Original Request:
I'm receiving an identical issue to this support request:

http://www.livejournal.com/support/see_request.bml?id=1364544

I'm receiving this error whenever I try to use the Livejournal import function on Wordpress, or to use the LJArchive utility to backup my journals.

I get the following error:

couldn't retrieve anum for entry at /home/lj/cgi-bin/ljprotocol.pl line 3952

I use LJArchive on my Windows 7 PC and the Wordpress import on my Mac running OSX Lion. The same issue happens using different browsers such as Chrome, Safari,and Firefox.

I'm located in Singapore but have also tried using it via a US VPN. I don't think it's a issue that's local to myself, nor is it a Wordpress issue.
Diagnostics: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.122 Safari/534.30
astronewtastronewt - astronewt
Answer (#5220866)
Posted: Tue, 23 Aug 2011 01:00:05 GMT (3 years ago)

Thank you for your report. Your request has been attached to the existing report made to our engineering team, who will work to investigate the cause of this problem. They may also reply to this request to ask you for troubleshooting assistance.

Due to the complexity of the issues involved, it may take a longer time to receive a response; if you have any additional questions or comments to add, please feel free to reply to this request. Your patience is appreciated during this time, and I apologize for the inconvenience this problem is causing you.


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