Request #1292268

Thank you for your report. As a first step in troubleshooting, please be sure you have checked all the suggestions in the following FAQ: http://www.livejournal.com/support/faqbrowse.bml?faqid=115

Checked that and everything is correct from that.

Thank you for the additional information and I am very sorry for the delay in responding. Are you still experiencing this issue?

If so, please comment back with the following information, so that Support can investigate further:

*Are you missing comment notifications, tracking notifications, private message notifications, or some other type of email specifically?

*Are you unable to receive emails consistently, or do you receive them on some days and not others?

*Do these notifications show in your LiveJournal inbox?

*Do you have specific problems receiving email from one user in particular (or from communities or personal journals only)?

Thank you for your assistance in investigating this matter.

Yes, unfortunately, I am - as well as now getting TWO copies of the notification for some of the comms I track instead of ONE, like normal?


*Are you missing comment notifications, tracking notifications, private message notifications, or some other type of email specifically?
----- comments, tracking and private messages. I thought my PMs were okay but apparently not because I went into them today and had 5 and never got an email about any of them.


*Are you unable to receive emails consistently, or do you receive them on some days and not others?
----- I receive some, like maybe half I am suppose to get (maybe not half, I am just saying an amount) but not all of them.


*Do these notifications show in your LiveJournal inbox?
----- No.


*Do you have specific problems receiving email from one user in particular (or from communities or personal journals only)?
----- No, not really. Well, not specific users -- its just general with them but some comms more than others never send me the notifications (though at time others don't too but these usually never send me the notifications)

These comms don't send me the notifications at least 90% of the time though...

episode2020
icontestnews
scifipair20in20
every20in20
sgwomen_itest
fandoms20in20
scifichar20in20

Thank you for your report. Your request has been forwarded to our engineering team, who will work to investigate the cause of this problem. They may also reply to this request to ask you for troubleshooting assistance.

Due to the complexity of the issues involved, it may take a longer time to receive a response; if you have any additional questions or comments to add, please feel free to reply to this request. Your patience is appreciated during this time, and I apologize for the inconvenience this problem is causing you.