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Request #1265710

From:megancrewemegancrewe
Account type:Permanent Account
LiveJournal:username: megancrewe
style: (S2) core: public, i18n: none, i18nc: none, layout: public, theme: public, user: custom,
email validated?yes
cluster: Porterhouse (#2); data version : 8
scheme: horizon; language: en_LJ
underage? no
Is JavaScript enabled:(unknown)
Request sent from Beta:
Photo hosting migration:done
Support category:Communities [previous|next]
Time posted:Fri, 25 Mar 2011 01:21:16 GMT (3 years ago)
Status:closed (7 points to sonneta)
Summary:User unable to join community
Original Request:
Hi,

I am one of the maintainers of the Enchanted Inkpot community (http://community.livejournal.com/enchantedinkpot/ ). Membership is moderated. We have a user who who like to join the community, who has requested membership and been invited to the community by me. However, she says she is not receiving the membership invite emails, and when I or the other maintainers attempt to approve her requests to join, we get an error message saying that action has already been performed.

After several attempts, she created a new LJ account, and we are having the same issue with that one.

Any suggestions? I've never run into this problem before.

Thanks in advance!
Diagnostics: Mozilla/5.0 (iPad; U; CPU OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Mobile/8C148
silverflight8silverflight8 - silverflight8
Answer (#4840798)
Posted: Fri, 25 Mar 2011 01:40:16 GMT (3 years ago)

Thank you for your report. What is the name of the user who is trying to join? (Both the first username and the second). If the user hasn't validated their email, they cannot join communities.

megancrewemegancrewe - Writer's Blog
Comment (#4841078)
Posted: Fri, 25 Mar 2011 04:08:54 GMT (3 years ago)

I checked with her and she has validated both of the accounts. They are sybil-nelson and sybilnelson.

sonnetasonneta - 14 lines of iambic pentameter
Answer (#4844920)
Posted: Sat, 26 Mar 2011 19:17:41 GMT (3 years ago)

According to information available to Support, neither of those usernames has a validated email address. Please direct the user to [http://www.livejournal.com/support/faqbrowse.bml?faqid=11] for information on how to validate her email address. The user will be unable to join your community until she has completed this step.

I apologize for the misleading error message that you received.


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