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Request #2033411

From: ebonyfeather ebonyfeather ebonyfeather
: Paid Account
LiveJournal: username: ebonyfeather
style: (S2) core:  public,  i18n:  none,  i18nc:  none,  layout:  public,  theme:  public,  user:  custom
userpics: base + loyalty = userpics
sup enabled:
email validated? yes
cluster: NewYorkStrip (#4); data version : 8
design: old  scheme: horizon    friends page: friends
language: en_LJ
underage no;
Is JavaScript enabled: yes
Request sent from Beta: 0
Photo hosting migration: done
Support category: General/Unknown  [previous | next]
Time posted: Mon, 09 Jan 2017 22:46:02 GMT (1 week ago)
Status: open
Summary: email validation ongoing issue
Original Request:
Url: http://ebonyfeather.livejournal.com/
Following the last update at Christmas, I was informed that my email needed validating even though it had been validated for years with no issues and no changes to address etc.

I tried, but I'm not recieving the validation email. I have tried continuously for weeks with no luck. I then tried to change to a different email address - same problem. I know that these email addresses are not the problem as they work for everyone else. The message also said that 'we have been recieving errors from the server for at least a week'... well, livejournal can't have been getting error for a week as the last email notification I got was the day before I suddenly got the validation message popping up. Also, I noticed on my support ticket previously that my email was listed as transitioning; has changed email address but not yet validated. No, I hadn't changed it at that point.

I have tried following the troubleshooting and no, the emails are not going into spam, they are not being redirected/filtered. There is obviously not a problem with my email as I was recieving them just fine a day before this all began. Obviously it is a problem at livejournal's side.

I've raised support tickets for this already with no replies/help.
PLEASE FIX THIS so that I can use my account properly again.
Diagnostics: Mozilla/5.0 (Windows NT 5.1; rv:50.0) Gecko/20100101 Firefox/50.0
ebonyfeather ebonyfeather  - ebonyfeather
Comment (#7756944)
Posted Tue, 10 Jan 2017 23:05:56 GMT (1 week ago)
I am now unable to post comments or entries following the attempt to change to another email address (which failed, by the way - THE VALIDATION EMAILS ARE STILL NOT COMING THROUGH AND NO, IT IS NOT A FAULT WITH MY EMAIL. I doubt that all three email adresses I trid can all have a fault.)


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