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Request #2033374

From: Garcalian
: Unknown
Is JavaScript enabled: yes
Request sent from Beta: 0
Support category: General/Unknown  [previous | next]
Time posted: Mon, 09 Jan 2017 14:55:39 GMT (1 week ago)
Status: answered (still needs help)
Summary: Have not received password reset
Original Request:
I would like to return to my livejournal after a prolonged absence. I created an unusual password and cannot access my account. I have made repeated requests for a reset, and I am waiting eagerly to get back to my journal and my community. All my requests have gone unanswered. I have been patient, waiting days between and even weeks to allow time to process the request. Is my information not correct? Is something amiss? Am I just out of luck? I would appreciate a response.
thank you,
Tery
Diagnostics: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36
Comment (#7755412)
Posted Mon, 09 Jan 2017 14:57:16 GMT (1 week ago)
the request closed as soon as I opened it. this is getting frustrating
maraun maraun  - 💌
Answer (#7756853)
Posted Tue, 10 Jan 2017 15:43:10 GMT (1 week ago)
Thank you for your inquiry.

LiveJournal is sending all emails promptly for your account, so whatever may be delaying or intercepting these messages is not on LiveJournal's end. Please see [http://www.livejournal.com/support/faqbrowse.bml?faqid=115] for information about how you may troubleshoot this situation.

Please note that many email providers use anti-spam services that can filter out email from LiveJournal before those messages reach your email account. If this is the case, blocked LiveJournal email messages may not appear in a spam or junk email folder on your account. If you are still unable to receive email from LiveJournal after following each of the suggestions in the above FAQ, you may wish to contact your email provider and alert them to this problem.

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