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Request #1479723

From: elise jackson
: Unknown
Is JavaScript enabled: yes
Request sent from Beta:
Support category: General/Unknown  [previous | next]
Time posted: Sun, 01 Apr 2012 10:58:32 GMT (4 years ago)
Status: closed (2 points to astronewt)
Summary: username retrieval problem
Original Request:
i forgot my username and password and every time i enter my email is says an email was sent but i never recieve it. this has been over a day period.
Diagnostics: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.83 Safari/535.11
astronewt astronewt  - astronewt
Answer (#5663795)
Posted Sun, 01 Apr 2012 21:13:36 GMT (4 years ago)
Thank you for your inquiry. There is no backlog of unsent email to your address, so whatever is interfering with the delivery of email to you is happening after the emails leave our email servers. You should try adjusting the filters on your email account to whitlist email from the livejournal.com domain and then try requesting your username reminder again.

The FAQ reference above has additional troubleshooting steps regarding not receiving email from LiveJournal.