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Request #1474569

From: maywongbow maywongbow maywongbow
: Plus Account
LiveJournal: username: maywongbow
style: (S2) core:  public,  i18n:  none,  i18nc:  none,  layout:  public,  theme:  public,  user:  custom
userpics: base + loyalty = userpics
sup enabled:
email validated? yes
cluster: Shishkabob (#8); data version : 8
design: new    friends page: friends
language: default
underage no;
Is JavaScript enabled: yes
Request sent from Beta:
Photo hosting migration: done
Support category: General/Unknown  [previous | next]
Time posted: Sat, 17 Mar 2012 04:34:59 GMT (4 years ago)
Status: closed (10 points to schwa)
Summary: missing pix and mail
Original Request:
I found that both my user picture was removed and my maibox was emptied out. Some of the e-mail I was saving. What happen? I also ended up having to put in another user picture in.
Diagnostics: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.52.7 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7
schwa schwa  - alex xevà
Answer (#5646629)
Posted Tue, 20 Mar 2012 22:17:27 GMT (4 years ago)
It seems that there are multiple accounts connected to your e-mail address. It's possible that you have logged into a different account than the one that has the content you are talking about. You can request a full list of usernames linked to your e-mail address: the above-mentioned FAQ explains how to do this and also how you can reset the passwords for the other accounts in case you can't remember them.

Please reply back if none of your other accounts let you access the userpics and messages that you are missing.