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Request #1358948

From: velvetwhip velvetwhip velvetwhip
: Paid Account
LiveJournal: username: velvetwhip
style: (S2) core:  public,  i18n:  none,  i18nc:  none,  layout:  custom,  theme:  none,  user:  custom
userpics: base + loyalty = userpics
sup enabled:
email validated? yes
cluster: Filetmignon (#6); data version : 8
design: old  scheme: vertigo    friends page: friends
language: en_LJ
underage no;
Is JavaScript enabled: (unknown)
Request sent from Beta:
Photo hosting migration: done
Support category: Troubleshooting  [previous | next]
Time posted: Tue, 09 Aug 2011 22:57:00 GMT (4 years ago)
Status: closed (10 points to markf)
Summary: Redirected
Original Request:
Here's a new twist on my old problem: Now whenever I try to access my own journal or friends page, I get redirected to a site called Simply Hired: Jobamatic. I can still get into other people's journals and the Live Journal home and support pages (obviously). Also, I can access LJ from my iPod.
Diagnostics: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0
rebelsheart rebelsheart  - Tango, The Wild Dream
Answer (#5190964)
Posted Tue, 09 Aug 2011 23:12:42 GMT (4 years ago)
LiveJournal Support volunteers are able to access your journal without issue. This problem can be caused by the presence of malware, such as adware or spyware, on your computer and you may wish to perform a scan of your computer to make sure your computer is not infected. Information on what malware is and how to remove it can be found at [http://howto.livejournal.com/31316.html].
velvetwhip velvetwhip  - velvetwhip
Comment (#5192324)
Posted Wed, 10 Aug 2011 17:03:21 GMT (4 years ago)
I did 4 different virus and malware scans at least twice (one I did 4 times) and they found nothing. The only page I still have problems with is getting to my own journal. I can get everywhere else, including my Friends page.
markf  - Mark
Answer (#5202046)
Posted Mon, 15 Aug 2011 22:40:52 GMT (4 years ago)
So we can further troubleshoot this problem, could you please provide us with additional information:

Could you please let us know how you are visiting your journal? (i.e. a bookmark, typing the URL into the browser, clicking on the "Journal" menu item on the homepage, etc.) If this is a bookmark or you are entering the URL manually in your browser, could you please copy/paste the exact URL you are using?

Do you have any non-public entries posted recently which have content embedded in them, such as videos?

Does your browser have any toolbars or add-ons which could potentially be causing this issue?