?

Log in

Support Requests

Open Support Requests

Below are all support requests that are open (they just came in and haven't been touched yet) or answered (either awaiting to be closed by the person needing help, or the person requested they still need help). The closed reports are also available. Before you start answering the requests, please read the Support Guide. If you help somebody out and they confirm you helped them, you get the number of points indicated in the status column. These points will show up on your userinfo page

[ 44 unanswered, 3 still need help, 210 answered awaiting close, 257 total open ]

Show only requests of type:

ID# Summary Problem Area Posted Status
2021305Inability to Access Friends Feed General/Unknown 14 minutes ago open
(1 point)
2021303Friendstimes stopped working General/Unknown half an hour ago open
(1 point)
2021300Trying to close my account down General/Unknown half an hour ago open
(1 point)
2021294login via twitter General/Unknown 1 hour ago open
(1 point)
2021292Friendstimes not working General/Unknown 1 hour ago answered
awaiting close
(1 point)
2021291Can't access my photos General/Unknown 1 hour ago open
(1 point)
2021285Outage General/Unknown 3 hours ago answered
awaiting close
(1 point)
2021263Community member cannot post. General/Unknown 6 hours ago open
(2 points)
2021243My livejournal page does not open General/Unknown 10 hours ago open
(2 points)
2021201I am confused on here?? General/Unknown 18 hours ago answered
awaiting close
(4 points)
2021186Forced community post General/Unknown 21 hours ago answered
awaiting close
(4 points)
2021185Please deactivate my account General/Unknown 21 hours ago answered
awaiting close
(4 points)
2021179Can't Log In General/Unknown 23 hours ago open
(4 points)
2021171Sharing facebook video on LJ General/Unknown 1 day ago answered
awaiting close
(5 points)
2021162CHANGE ADDRESS General/Unknown 1 day ago answered
awaiting close
(6 points)
2021156Accidentally Flagged someone General/Unknown 1 day ago answered
awaiting close
(6 points)
2021118Can't find entry using "Search" tool General/Unknown 1 day ago open
(8 points)
2021113keep getting emails from my account General/Unknown 1 day ago answered
awaiting close
(8 points)
2021104Russian language -password issue General/Unknown 1 day ago answered
awaiting close
(8 points)
2021098edit journal post General/Unknown 1 day ago open
(8 points)
2021086deleted journals General/Unknown 2 days ago answered
awaiting close
(9 points)
2021040Not receiving comments from tracked post General/Unknown 2 days ago open
(10 points)
2021031recover OLD posts? General/Unknown 2 days ago answered
awaiting close
(10 points)
2021027Facebook Connect disabled General/Unknown 3 days ago answered
awaiting close
(10 points)
2021015Bumping posts General/Unknown 3 days ago answered
awaiting close
(10 points)
2021014delete account General/Unknown 3 days ago answered
awaiting close
(10 points)
2020996entries not in english General/Unknown 3 days ago open
(10 points)
2020968Can't post General/Unknown 3 days ago open
(10 points)
2020967How do I archive ALL years of my LJ? General/Unknown 3 days ago open
(10 points)
2020965Ad in the middle of my post General/Unknown 3 days ago open
(10 points)
2020960Access General/Unknown 3 days ago answered
awaiting close
(10 points)
2020948Commment Re-Posting Daily General/Unknown 4 days ago open
(10 points)
2020690Logging out General/Unknown 1 week ago answered
awaiting close
(10 points)
2020403Requesting control of abandoned community General/Unknown 1 week ago open
(10 points)
2020355problems posting General/Unknown 1 week ago open
(10 points)
2020038Public tags on friends-only journal? General/Unknown 2 weeks ago open
(10 points)
2019909Scrapbook pictures in LJ app invisible General/Unknown 2 weeks ago answered
awaiting close
(10 points)
2019614 ios link is not working General/Unknown 2 weeks ago open
(10 points)
2019496Didn't get your email for resetting pwd! General/Unknown 2 weeks ago answered
awaiting close
(10 points)
2019374Multiplied comments General/Unknown 3 weeks ago open
(10 points)
2018761can't leave community General/Unknown 3 weeks ago answered
awaiting close
(10 points)
2018634I can't see any userpic! General/Unknown 4 weeks ago answered
awaiting close
(10 points)
2018403cannot find content via search engines General/Unknown 1 month ago open
(10 points)
2018342Localization Request General/Unknown 1 month ago open
(10 points)
2018222I can't post after resetting my password General/Unknown 1 month ago open
(10 points)
2017909instagram General/Unknown 1 month ago answered
awaiting close
(10 points)
2017458Problem with the Visual Editor General/Unknown 1 month ago answered
awaiting close
(10 points)
2017450Visual editor General/Unknown 1 month ago answered
awaiting close
(10 points)
2017231Why was my account deleted/purged? General/Unknown 1 month ago answered
still needs help
(10 points)
2017129Visual editor not working General/Unknown 1 month ago answered
awaiting close
(10 points)
2017128Can't edit my post with the visual editor General/Unknown 1 month ago answered
awaiting close
(10 points)
2017122I can't write posts General/Unknown 1 month ago answered
awaiting close
(10 points)
2017102Can't Post General/Unknown 1 month ago answered
awaiting close
(10 points)
2017054Visual editor isn't working General/Unknown 1 month ago answered
awaiting close
(10 points)
2017047can't post on my journal page General/Unknown 1 month ago answered
awaiting close
(10 points)
2017008Unable to preview posts General/Unknown 1 month ago open
(10 points)
2016960visual editor is not working General/Unknown 1 month ago answered
awaiting close
(10 points)
2016948Instagram Connect is broken General/Unknown 1 month ago answered
awaiting close
(10 points)
2016891new entry problem General/Unknown 1 month ago answered
awaiting close
(10 points)
2016765Problem with posting an entry. Visual editor isn't working properly, there are w General/Unknown 1 month ago answered
awaiting close
(10 points)
2016527problem posting General/Unknown 1 month ago answered
awaiting close
(10 points)
2016458Editor doesn't work? General/Unknown 1 month ago answered
awaiting close
(10 points)
2016393LJ-cuts General/Unknown 1 month ago answered
awaiting close
(10 points)
2016389Impossible d'écrire General/Unknown 1 month ago answered
awaiting close
(10 points)
2016284Something wrong in Visual Editor when editing entries General/Unknown 1 month ago answered
awaiting close
(10 points)
2016126Journal won't allow me to put a cut into it. General/Unknown 1 month ago answered
awaiting close
(10 points)
2015706Post promotion General/Unknown 1 month ago answered
awaiting close
(10 points)
2015332I am getting the same error with my livejournal when people search General/Unknown 2 months ago answered
awaiting close
(10 points)
2014651Navigation question? General/Unknown 2 months ago answered
awaiting close
(10 points)
2014421Calendar unobtainable General/Unknown 2 months ago open
(10 points)
2014074How does the Google Search Engine work? General/Unknown 2 months ago open
(10 points)
2013978Can't login to LJ using OpenID General/Unknown 2 months ago open
(10 points)
2013451Share on Facebook General/Unknown 2 months ago open
(10 points)
2013391themes? General/Unknown 2 months ago open
(10 points)
2013333can't use LJ General/Unknown 2 months ago open
(10 points)
2013288Search results always in Cyrillic General/Unknown 2 months ago open
(10 points)
2013246Facebook login General/Unknown 2 months ago open
(10 points)
2013244Membership General/Unknown 2 months ago open
(10 points)
2013243Comments General/Unknown 2 months ago open
(10 points)
2012972Restore General/Unknown 2 months ago open
(10 points)
2012837Unable to edit my comments in ONTD even when someone has not replied General/Unknown 2 months ago open
(10 points)
2012807functionality issues General/Unknown 2 months ago open
(10 points)
2012790Community? General/Unknown 2 months ago open
(10 points)
2012774Can't embed from facebook General/Unknown 2 months ago open
(10 points)
2012509instagram won't let me login General/Unknown 2 months ago answered
awaiting close
(10 points)
2012372Language General/Unknown 3 months ago answered
still needs help
(10 points)
2012343Moderation General/Unknown 3 months ago open
(10 points)
2011774Edit feature not working on ONTD General/Unknown 3 months ago answered
still needs help
(10 points)
2011204Userpics? General/Unknown 3 months ago answered
awaiting close
(10 points)
2010732Removing deleted accounts from friends list General/Unknown 3 months ago answered
awaiting close
(10 points)
2010507Friends page does not open properly General/Unknown 3 months ago answered
awaiting close
(10 points)
2010412cookies & data General/Unknown 3 months ago open
(10 points)
2010374Unable to view or select Tags General/Unknown 3 months ago open
(10 points)
2009440OpenID delegation to https breaks login General/Unknown 3 months ago open
(10 points)
2009421Icons no longer visible General/Unknown 3 months ago answered
awaiting close
(10 points)
2009141jabber service certificate expired General/Unknown 3 months ago answered
awaiting close
(10 points)
2007604spell check General/Unknown 4 months ago answered
awaiting close
(10 points)
2006555Renamed Journal Help / Question General/Unknown 4 months ago answered
awaiting close
(10 points)
2004174Tag retrieval error General/Unknown 5 months ago answered
awaiting close
(10 points)
2001357Comments don't show up General/Unknown 6 months ago answered
awaiting close
(10 points)
2001272texte de l'entree General/Unknown 6 months ago answered
awaiting close
(10 points)
2001185Cannot read ANY comments General/Unknown 6 months ago answered
awaiting close
(10 points)
2001144Comments not loading General/Unknown 6 months ago answered
awaiting close
(10 points)
2001071comments and menus General/Unknown 6 months ago answered
awaiting close
(10 points)
2001061Comments General/Unknown 6 months ago answered
awaiting close
(10 points)
2001057Cannot view comments in communities General/Unknown 6 months ago answered
awaiting close
(10 points)
2001038not seeing comments General/Unknown 6 months ago answered
awaiting close
(10 points)
2001014Comments don't show General/Unknown 6 months ago answered
awaiting close
(10 points)
2001009Do not see comments. General/Unknown 6 months ago answered
awaiting close
(10 points)
2000987Comments not displaying General/Unknown 6 months ago answered
awaiting close
(10 points)
2000982I can't post General/Unknown 6 months ago answered
awaiting close
(10 points)
2000892dropdown menu error General/Unknown 6 months ago answered
awaiting close
(10 points)
2000880I can't read the comments on my own journal or friends journals General/Unknown 6 months ago answered
awaiting close
(10 points)
2000877Seeing comments General/Unknown 6 months ago answered
awaiting close
(10 points)
2000841Comments not showing up. General/Unknown 6 months ago answered
awaiting close
(10 points)
2000840Submenus not working and cannot see comments General/Unknown 6 months ago answered
awaiting close
(10 points)
2000816can't view comments General/Unknown 6 months ago answered
awaiting close
(10 points)
2000773Do not see comments General/Unknown 6 months ago answered
awaiting close
(10 points)
2000768Comments not loading General/Unknown 6 months ago answered
awaiting close
(10 points)
2000760Posting problem General/Unknown 6 months ago answered
awaiting close
(10 points)
1999305RSS feed never checked General/Unknown 6 months ago answered
awaiting close
(10 points)
1999243undelete posts General/Unknown 6 months ago answered
awaiting close
(10 points)
1998764Lost all meesage!& General/Unknown 6 months ago answered
awaiting close
(10 points)
1998746Comments deleted? General/Unknown 6 months ago answered
awaiting close
(10 points)
1998679RSS Feed not pulling new entries General/Unknown 6 months ago answered
awaiting close
(10 points)
1998644Missing 2 votes from poll? General/Unknown 6 months ago answered
awaiting close
(10 points)
1996561can't log in General/Unknown 7 months ago answered
awaiting close
(10 points)
1995735Account Access General/Unknown 7 months ago answered
awaiting close
(10 points)
1995518I forgot my password General/Unknown 7 months ago answered
awaiting close
(10 points)
1995347Can't reset password General/Unknown 7 months ago answered
awaiting close
(10 points)
1995340cannot log in General/Unknown 7 months ago answered
awaiting close
(10 points)
1994907Cannot view comments General/Unknown 7 months ago answered
awaiting close
(10 points)
1994424"something went wrong" message General/Unknown 7 months ago answered
awaiting close
(10 points)
1992832Syndication down General/Unknown 8 months ago answered
awaiting close
(10 points)
1990088video upside down General/Unknown 8 months ago answered
awaiting close
(10 points)
1989420Unable to manage tags on communities General/Unknown 9 months ago answered
awaiting close
(10 points)
1988680Usertags General/Unknown 9 months ago answered
awaiting close
(10 points)
1988156I Can't Edit the Profile to my Community General/Unknown 9 months ago answered
awaiting close
(10 points)
1987253Email issue General/Unknown 9 months ago answered
awaiting close
(10 points)
1987163validate your email General/Unknown 9 months ago answered
awaiting close
(10 points)
1986136500 Internal Server Error General/Unknown 9 months ago answered
awaiting close
(10 points)
1983296Can't edit/tags tags General/Unknown 10 months ago answered
awaiting close
(10 points)
1983284Managing Tags General/Unknown 10 months ago answered
awaiting close
(10 points)
1982870Random Vertical Ad on Layout General/Unknown 10 months ago answered
awaiting close
(10 points)
1980138Can't submit comments General/Unknown 10 months ago answered
awaiting close
(10 points)
1979120Post format showing up wrong General/Unknown 11 months ago answered
awaiting close
(10 points)
1978859post format showing up wrong General/Unknown 11 months ago answered
awaiting close
(10 points)
1975314Userpics General/Unknown 11 months ago answered
awaiting close
(10 points)
1975312uploading profile pic General/Unknown 11 months ago answered
awaiting close
(10 points)
1975120user pics won't upload General/Unknown 12 months ago answered
awaiting close
(10 points)
1975078Tabular Indent theme has right space squashed off General/Unknown 12 months ago answered
awaiting close
(10 points)
1974325scheduled entry search box obscured General/Unknown 1 year ago answered
awaiting close
(10 points)
1973686Duplicate posts General/Unknown 1 year ago answered
awaiting close
(10 points)
1971353Filter friends page not working General/Unknown 1 year ago answered
awaiting close
(10 points)
1970523How to get to the old and normal "friends" view? General/Unknown 1 year ago answered
awaiting close
(10 points)
1970508friends page now redirects to "feed" even when logged in General/Unknown 1 year ago answered
awaiting close
(10 points)
1969973old design vertion General/Unknown 1 year ago answered
awaiting close
(10 points)
1969580Be livejournal not facebook General/Unknown 1 year ago answered
awaiting close
(10 points)
1969476New design is disgusting and I cannot choose old version. I am paying for the ac General/Unknown 1 year ago answered
awaiting close
(10 points)
1969430transparent spacer/map images render incorrectly now. General/Unknown 1 year ago answered
awaiting close
(10 points)
1969392Turn It Off General/Unknown 1 year ago answered
awaiting close
(10 points)
1969349You suck at changes General/Unknown 1 year ago answered
awaiting close
(10 points)
1969308Impossible to go back to the old design. General/Unknown 1 year ago answered
awaiting close
(10 points)
1969227set old design option General/Unknown 1 year ago answered
awaiting close
(10 points)
1969209trying to get the old design of the friends page General/Unknown 1 year ago answered
awaiting close
(10 points)
1966577Navigation Strip General/Unknown 1 year ago answered
awaiting close
(10 points)
1966229unable to edit post and regarding word limit General/Unknown 1 year ago answered
awaiting close
(10 points)
1966038Pictures look odd General/Unknown 1 year ago answered
awaiting close
(10 points)
1965868IMG tags no longer support height General/Unknown 1 year ago answered
awaiting close
(10 points)
1964908Getting Emails that I've commented General/Unknown 1 year ago answered
awaiting close
(10 points)
1963582Home Page layout messed up General/Unknown 1 year ago answered
awaiting close
(10 points)
1963550new site navigation broken General/Unknown 1 year ago answered
awaiting close
(10 points)
1963158Getting Comment Notification for Untracked Posts I Haven't Posted General/Unknown 1 year ago answered
awaiting close
(10 points)
1962926Re Account Type/Status General/Unknown 1 year ago answered
awaiting close
(10 points)
1962898'livejournal today' won't display text General/Unknown 1 year ago answered
awaiting close
(10 points)
1956070Security Settings Menu Not Visible General/Unknown 1 year ago answered
awaiting close
(10 points)
1952104Frank jabber bot too chatty General/Unknown 1 year ago answered
awaiting close
(10 points)
1951428can't login via my google+ account General/Unknown 1 year ago answered
awaiting close
(10 points)
1951098Can't post anon General/Unknown 1 year ago answered
awaiting close
(10 points)
1951016Captcha broken General/Unknown 1 year ago answered
awaiting close
(10 points)
1950648Can't see the CAPTCHA General/Unknown 1 year ago answered
awaiting close
(10 points)
1949802CAPTCHA General/Unknown 1 year ago answered
awaiting close
(10 points)
1949188"Show CAPTCHA to: nobody" ignored General/Unknown 1 year ago answered
awaiting close
(10 points)
1949036Captcha broken General/Unknown 1 year ago answered
awaiting close
(10 points)
1948384Key Captcha General/Unknown 1 year ago answered
awaiting close
(10 points)
1948176New Captcha not working; Captcha disabled not working General/Unknown 1 year ago answered
awaiting close
(10 points)
1948170Key Captcha help General/Unknown 1 year ago answered
awaiting close
(10 points)
1947862anonymous posting impossible General/Unknown 1 year ago answered
awaiting close
(10 points)
1947798captcha General/Unknown 1 year ago answered
awaiting close
(10 points)
1947728New Spam Robot Challenge General/Unknown 1 year ago answered
awaiting close
(10 points)
1947656Keycaptcha preventing posts General/Unknown 1 year ago answered
awaiting close
(10 points)
1927692can't delete/edit post General/Unknown 1 year ago answered
awaiting close
(10 points)
1925220lj autoredirect pages with default display on phones General/Unknown 1 year ago answered
awaiting close
(10 points)
1923982UserName Error General/Unknown 1 year ago answered
awaiting close
(10 points)
1922198Cant reach ohnotheydidnt General/Unknown 1 year ago answered
awaiting close
(10 points)
1921996Failure of scheduled post to be posted General/Unknown 1 year ago answered
awaiting close
(10 points)
1921732Invite Friends General/Unknown 1 year ago answered
awaiting close
(10 points)
1916908Friends page old layout please General/Unknown 1 year ago answered
awaiting close
(10 points)
1916408Error General/Unknown 1 year ago answered
awaiting close
(10 points)
1915928Nothing Works General/Unknown 1 year ago answered
awaiting close
(10 points)
1913898update journal page General/Unknown 1 year ago answered
awaiting close
(10 points)
1912052ads in paid acc General/Unknown 1 year ago answered
awaiting close
(10 points)
1910282Text in double curly brackets does not displaying properly General/Unknown 1 year ago answered
awaiting close
(10 points)
1910194Not letting me post General/Unknown 1 year ago answered
awaiting close
(10 points)
1909324reply comment not visible General/Unknown 1 year ago answered
awaiting close
(10 points)
1909320Unable to see comments General/Unknown 1 year ago answered
awaiting close
(10 points)
1909314Cannot read comments General/Unknown 1 year ago answered
awaiting close
(10 points)
1909308Can not access comments General/Unknown 1 year ago answered
awaiting close
(10 points)
1909278getting error on comments section General/Unknown 1 year ago answered
awaiting close
(10 points)
1909274can't read the coments of blog General/Unknown 1 year ago answered
awaiting close
(10 points)
1909270Comments will not load General/Unknown 1 year ago answered
awaiting close
(10 points)
1909268Error message when trying to view comments General/Unknown 1 year ago answered
awaiting close
(10 points)
1909266"Error Running Style" General/Unknown 1 year ago answered
awaiting close
(10 points)
1909258Comments not loading, Can't see anything General/Unknown 1 year ago answered
awaiting close
(10 points)
1909252error message when loading comments General/Unknown 1 year ago answered
awaiting close
(10 points)
1909196Flexible Squares comments error General/Unknown 1 year ago answered
awaiting close
(10 points)
1908638inability to post General/Unknown 1 year ago answered
awaiting close
(10 points)
1908630can't post General/Unknown 1 year ago answered
awaiting close
(10 points)
1908420Posting General/Unknown 1 year ago answered
awaiting close
(10 points)
1908388Preview & Post Entry greyed out General/Unknown 1 year ago answered
awaiting close
(10 points)
1908386cannot post in journal General/Unknown 1 year ago answered
awaiting close
(10 points)
1908372Post button won't work! General/Unknown 1 year ago answered
awaiting close
(10 points)
1908362Update button is broken General/Unknown 1 year ago answered
awaiting close
(10 points)
1908346Cannot Post An Entry General/Unknown 1 year ago answered
awaiting close
(10 points)
1908316Can't post General/Unknown 1 year ago answered
awaiting close
(10 points)
1908312Visual Editor greyed out General/Unknown 1 year ago answered
awaiting close
(10 points)
1908298Can't Post General/Unknown 1 year ago answered
awaiting close
(10 points)
1906246Format General/Unknown 1 year ago answered
awaiting close
(10 points)
1903612blank friends of friends page General/Unknown 1 year ago answered
awaiting close
(10 points)
1902316My page isn't displaying as usual General/Unknown 1 year ago answered
awaiting close
(10 points)
1886246No more saved layout information? General/Unknown 1 year ago answered
awaiting close
(10 points)
1881174Friends posts not visible General/Unknown 1 year ago answered
awaiting close
(10 points)
1881038Tweets not importing General/Unknown 1 year ago answered
awaiting close
(10 points)
1880856Twitter connect not working General/Unknown 1 year ago answered
awaiting close
(10 points)
1880650no Twitter mirror General/Unknown 1 year ago answered
awaiting close
(10 points)
1880614Twitter Feed General/Unknown 1 year ago answered
awaiting close
(10 points)
1880604twitter feed General/Unknown 1 year ago answered
awaiting close
(10 points)
1873808Empty "Friends of friends" page General/Unknown 1 year ago answered
awaiting close
(10 points)
1871424friends page General/Unknown 1 year ago answered
awaiting close
(10 points)
1870080getting ads General/Unknown 1 year ago answered
awaiting close
(10 points)
1870020IE11 does not open any livejournal page. General/Unknown 1 year ago answered
awaiting close
(10 points)
1869482Not working in IE again General/Unknown 1 year ago answered
awaiting close
(10 points)
1869190Periodically unable to access Livejournal with Opera General/Unknown 1 year ago answered
awaiting close
(10 points)
1869184general site access problems. General/Unknown 1 year ago answered
awaiting close
(10 points)
1868900pages won't load General/Unknown 1 year ago answered
awaiting close
(10 points)
1868822 LJ doesn't work in IE General/Unknown 1 year ago answered
awaiting close
(10 points)
1868796No livejournal on Internet Explorer General/Unknown 1 year ago answered
awaiting close
(10 points)
1868768site down for internet explorer General/Unknown 1 year ago answered
awaiting close
(10 points)
1868754Lj won't load with IE General/Unknown 1 year ago answered
awaiting close
(10 points)
1866414LJ won't permit me to edit a post General/Unknown 1 year ago answered
awaiting close
(10 points)
1847068Journal gone... General/Unknown 1 year ago answered
awaiting close
(10 points)
1839450Inbox notifications General/Unknown 1 year ago answered
awaiting close
(10 points)
1836396Default icon issues General/Unknown 1 year ago answered
awaiting close
(10 points)
1834082link to the wrong URL address General/Unknown 1 year ago answered
awaiting close
(10 points)
1831498From URL not working on userpic General/Unknown 1 year ago answered
awaiting close
(10 points)
1828238i want ALL my settings in english. General/Unknown 1 year ago answered
awaiting close
(10 points)
1824206Weird comment threading problem (started ~5 min ago) General/Unknown 1 year ago answered
awaiting close
(10 points)

Back to the support area.