?

Log in

Support Requests

Open Support Requests

Below are all support requests that are open (they just came in and haven't been touched yet) or answered (either awaiting to be closed by the person needing help, or the person requested they still need help). The closed reports are also available. If you help somebody out and they confirm you helped them, you get the number of points indicated in the status column. These points will show up on your userinfo page

[ 31 unanswered, 21 still need help, 184 answered awaiting close, 236 total open ]

Show only requests of type:

ID# Summary Problem Area Posted Status
1958206Twitter Account General/Unknown 1 hour ago open
(1 point)
1958202Change of Email General/Unknown 1 hour ago open
(1 point)
1958196log in issues General/Unknown 1 hour ago open
(1 point)
1958194log in issues General/Unknown 1 hour ago open
(1 point)
1958116Delete old account General/Unknown 7 hours ago open
(2 points)
1958112Old old account General/Unknown 8 hours ago open
(2 points)
1958096Log-in General/Unknown 8 hours ago open
(2 points)
1957964I was just trying to share my acrticle on your site but there is one error messa Entries 16 hours ago open
(3 points)
1957894Jack the Slasher supermarket memories General/Unknown 22 hours ago open
(4 points)
1957886the "new version" General/Unknown 23 hours ago open
(4 points)
1957882Can not get on page??? General/Unknown 23 hours ago open
(4 points)
1957826I can't write an answer to a commentary General/Unknown 1 day ago open
(5 points)
1957806Spam link does't work Web Interface 1 day ago answered
still needs help
(5 points)
1957754Profile pictures General/Unknown 1 day ago answered
awaiting close
(6 points)
1957518Double posting General/Unknown 2 days ago open
(9 points)
1957498Need to delete blog but want to keep entries General/Unknown 2 days ago answered
awaiting close
(9 points)
1957436Message limit General/Unknown 2 days ago answered
awaiting close
(10 points)
1957226To find my interests General/Unknown 2 days ago answered
awaiting close
(10 points)
1957160Posting/privacy General/Unknown 2 days ago answered
awaiting close
(10 points)
1957148no email verification General/Unknown 2 days ago answered
awaiting close
(10 points)
1957130Mutual friend's posts not showing General/Unknown 3 days ago answered
still needs help
(10 points)
1957116Purged/Deleted Account General/Unknown 3 days ago answered
awaiting close
(10 points)
1957020No links on feed page or Top LJ page Web Interface 3 days ago answered
awaiting close
(10 points)
1956950Owner and can't pin a post General/Unknown 3 days ago answered
still needs help
(10 points)
1956618transfer web domain General/Unknown 4 days ago open
(10 points)
1956500scrapbook redirect ScrapBook 4 days ago answered
awaiting close
(10 points)
1956396Scheduled entries for bsg-checkin not working Web Interface 4 days ago open
(10 points)
1956274adding 'View in own style' button back to my journal Style Systems 4 days ago answered
still needs help
(10 points)
1956168Icons not showing on iPad gen 1 Web Interface 5 days ago open
(10 points)
1956070Security Settings Menu Not Visible General/Unknown 5 days ago answered
awaiting close
(10 points)
1956064Captcha or whatever you use to avoid spammers isn't working Web Interface 5 days ago answered
awaiting close
(10 points)
1955900Quote button says my post in empty General/Unknown 6 days ago answered
still needs help
(10 points)
1955770Bugged <blockquote> tag Web Interface 1 week ago open
(10 points)
1955494Support for LJ app Mobile Features 1 week ago open
(10 points)
1955480Missing LJ Entries General/Unknown 1 week ago open
(10 points)
1955040Website help General/Unknown 1 week ago open
(10 points)
1954570Support Mobile Features 1 week ago open
(10 points)
1954444responses to my journal General/Unknown 1 week ago answered
still needs help
(10 points)
1953892tags General/Unknown 1 week ago open
(10 points)
1953682Search Engines General/Unknown 1 week ago open
(10 points)
1953610video/audio General/Unknown 1 week ago answered
still needs help
(10 points)
1953602Comments Double-posting General/Unknown 1 week ago open
(10 points)
1953360Tags with an apostrophe have an error General/Unknown 2 weeks ago answered
still needs help
(10 points)
1952712Attempting to preview a comment will post it instead. General/Unknown 2 weeks ago answered
awaiting close
(10 points)
1952104Frank jabber bot too chatty General/Unknown 2 weeks ago answered
awaiting close
(10 points)
1951842Custom CSS not working Style Systems 2 weeks ago open
(10 points)
1951428can't login via my google+ account General/Unknown 2 weeks ago answered
awaiting close
(10 points)
1951098Can't post anon General/Unknown 2 weeks ago answered
awaiting close
(10 points)
1951016Captcha broken General/Unknown 2 weeks ago answered
awaiting close
(10 points)
1950726Support Mobile Features 2 weeks ago open
(10 points)
1950648Can't see the CAPTCHA General/Unknown 3 weeks ago answered
awaiting close
(10 points)
1950286Journal entries not showing up in my calendar General/Unknown 3 weeks ago answered
still needs help
(10 points)
1950128Cannot Log into Identity Account General/Unknown 3 weeks ago answered
awaiting close
(10 points)
1950106Friends page on m.livejournal won't show friends page Mobile Features 3 weeks ago open
(10 points)
1949872Can't set or edit security level of posts anymore General/Unknown 3 weeks ago answered
still needs help
(10 points)
1949802CAPTCHA General/Unknown 3 weeks ago answered
awaiting close
(10 points)
1949744scheduled entries General/Unknown 3 weeks ago open
(10 points)
1949188"Show CAPTCHA to: nobody" ignored General/Unknown 3 weeks ago answered
awaiting close
(10 points)
1949036Captcha broken General/Unknown 3 weeks ago answered
awaiting close
(10 points)
1948710camera Web Interface 3 weeks ago open
(10 points)
1948534scheduled posts not posting General/Unknown 3 weeks ago answered
still needs help
(10 points)
1948478Email password General/Unknown 3 weeks ago open
(10 points)
1948384Key Captcha General/Unknown 3 weeks ago answered
awaiting close
(10 points)
1948176New Captcha not working; Captcha disabled not working General/Unknown 4 weeks ago answered
awaiting close
(10 points)
1948172Captcha Problems General/Unknown 4 weeks ago answered
awaiting close
(10 points)
1948170Key Captcha help General/Unknown 4 weeks ago answered
awaiting close
(10 points)
1948112Edit Comment pencil vanished from community comments 4th June General/Unknown 4 weeks ago answered
still needs help
(10 points)
1947862anonymous posting impossible General/Unknown 4 weeks ago answered
awaiting close
(10 points)
1947798captcha General/Unknown 4 weeks ago answered
awaiting close
(10 points)
1947728New Spam Robot Challenge General/Unknown 4 weeks ago answered
awaiting close
(10 points)
1947656Keycaptcha preventing posts General/Unknown 4 weeks ago answered
awaiting close
(10 points)
1947618Captcha not working Mobile Features 4 weeks ago answered
awaiting close
(10 points)
1942406Scheduled posts aren't posting General/Unknown 1 month ago answered
still needs help
(10 points)
1936802Pictures not always loading in LJ app for iPhone Mobile Features 1 month ago answered
still needs help
(10 points)
1931106Bug in Android app Mobile Features 2 months ago answered
awaiting close
(10 points)
1927692can't delete/edit post General/Unknown 2 months ago answered
awaiting close
(10 points)
1925220lj autoredirect pages with default display on phones General/Unknown 2 months ago answered
awaiting close
(10 points)
1924030Custom user styles not working. Style Systems 2 months ago open
(10 points)
1923982UserName Error General/Unknown 2 months ago answered
awaiting close
(10 points)
1923930Posts won't post. Web Interface 2 months ago answered
awaiting close
(10 points)
1922336Schedule entries General/Unknown 2 months ago answered
still needs help
(10 points)
1922198Cant reach ohnotheydidnt General/Unknown 2 months ago answered
awaiting close
(10 points)
1921996Failure of scheduled post to be posted General/Unknown 2 months ago answered
still needs help
(10 points)
1921732Invite Friends General/Unknown 2 months ago answered
awaiting close
(10 points)
1920044Scheduled Entries not posting since 19 March General/Unknown 2 months ago answered
still needs help
(10 points)
1918790Schedule Posts General/Unknown 3 months ago answered
still needs help
(10 points)
1916908Friends page old layout please General/Unknown 3 months ago answered
awaiting close
(10 points)
1916822I want old friends page back, not the feed General/Unknown 3 months ago answered
awaiting close
(10 points)
1916408Error General/Unknown 3 months ago answered
awaiting close
(10 points)
1915928Nothing Works General/Unknown 3 months ago answered
awaiting close
(10 points)
1913998Can't upload pictures ScrapBook 3 months ago answered
awaiting close
(10 points)
1913898update journal page General/Unknown 3 months ago answered
awaiting close
(10 points)
1913806Can't upload pics ScrapBook 3 months ago answered
awaiting close
(10 points)
1913154can't upload to scrapbook ScrapBook 3 months ago answered
awaiting close
(10 points)
1913058Images Failing to Upload ScrapBook 3 months ago answered
awaiting close
(10 points)
1912992scrapbook ScrapBook 3 months ago answered
awaiting close
(10 points)
1912942pictures not uploading ScrapBook 3 months ago answered
awaiting close
(10 points)
1912796LJ automatically redirects on android browser, also previous login box issue unr General/Unknown 3 months ago answered
awaiting close
(10 points)
1912742Cannot upload gifs or jpgs. ScrapBook 3 months ago answered
awaiting close
(10 points)
1912052ads in paid acc General/Unknown 3 months ago answered
awaiting close
(10 points)
1911512Sheduled Entries General/Unknown 3 months ago answered
still needs help
(10 points)
1910282Text in double curly brackets does not displaying properly General/Unknown 3 months ago answered
awaiting close
(10 points)
1910194Not letting me post General/Unknown 3 months ago answered
awaiting close
(10 points)
1909324reply comment not visible General/Unknown 3 months ago answered
awaiting close
(10 points)
1909320Unable to see comments General/Unknown 3 months ago answered
awaiting close
(10 points)
1909314Cannot read comments General/Unknown 3 months ago answered
awaiting close
(10 points)
1909308Can not access comments General/Unknown 3 months ago answered
awaiting close
(10 points)
1909278getting error on comments section General/Unknown 3 months ago answered
awaiting close
(10 points)
1909274can't read the coments of blog General/Unknown 3 months ago answered
awaiting close
(10 points)
1909270Comments will not load General/Unknown 3 months ago answered
awaiting close
(10 points)
1909268Error message when trying to view comments General/Unknown 3 months ago answered
awaiting close
(10 points)
1909266"Error Running Style" General/Unknown 3 months ago answered
awaiting close
(10 points)
1909258Comments not loading, Can't see anything General/Unknown 3 months ago answered
awaiting close
(10 points)
1909252error message when loading comments General/Unknown 3 months ago answered
awaiting close
(10 points)
1909196Flexible Squares comments error General/Unknown 3 months ago answered
awaiting close
(10 points)
1908638inability to post General/Unknown 3 months ago answered
awaiting close
(10 points)
1908636Private Journal Posting Not Working Web Interface 3 months ago answered
awaiting close
(10 points)
1908630can't post General/Unknown 3 months ago answered
awaiting close
(10 points)
1908420Posting General/Unknown 3 months ago answered
awaiting close
(10 points)
1908388Preview & Post Entry greyed out General/Unknown 3 months ago answered
awaiting close
(10 points)
1908386cannot post in journal General/Unknown 3 months ago answered
awaiting close
(10 points)
1908382New Security Patch to IE 11 blocking posting Web Interface 3 months ago answered
awaiting close
(10 points)
1908372Post button won't work! General/Unknown 3 months ago answered
awaiting close
(10 points)
1908362Update button is broken General/Unknown 3 months ago answered
awaiting close
(10 points)
1908346Cannot Post An Entry General/Unknown 3 months ago answered
awaiting close
(10 points)
1908316Can't post General/Unknown 3 months ago answered
awaiting close
(10 points)
1908312Visual Editor greyed out General/Unknown 3 months ago answered
awaiting close
(10 points)
1908298Can't Post General/Unknown 3 months ago answered
awaiting close
(10 points)
1908286Cannot Update Journal Web Interface 3 months ago answered
awaiting close
(10 points)
1908272POST button does not work Web Interface 3 months ago answered
awaiting close
(10 points)
1906874JS error and broken style view Style Systems 3 months ago answered
awaiting close
(10 points)
1906246Format General/Unknown 3 months ago answered
awaiting close
(10 points)
1906234All formatting and themes are gone Web Interface 3 months ago answered
awaiting close
(10 points)
1906040live journal is not working. Web Interface 3 months ago answered
awaiting close
(10 points)
1906036LIVE JOURNAL PAGE ISNT LOADING CORRECTLY Web Interface 3 months ago answered
awaiting close
(10 points)
1905470Redesign destroyed livejournal pages Web Interface 4 months ago answered
awaiting close
(10 points)
1904668Pages not how they usually are Web Interface 4 months ago answered
awaiting close
(10 points)
1903792typing problems while posting Entries 4 months ago answered
awaiting close
(10 points)
1903612blank friends of friends page General/Unknown 4 months ago answered
awaiting close
(10 points)
1903252Interests Not Showing Up Web Interface 4 months ago answered
awaiting close
(10 points)
1902494LJ is very wonky on some pages Web Interface 4 months ago answered
awaiting close
(10 points)
1902316My page isn't displaying as usual General/Unknown 4 months ago answered
awaiting close
(10 points)
1901856LJ GUI looking very weird Web Interface 4 months ago answered
awaiting close
(10 points)
1888946Visual Editor Very Buggy (Paid Member) Web Interface 5 months ago answered
awaiting close
(10 points)
1886246No more saved layout information? General/Unknown 5 months ago answered
awaiting close
(10 points)
1882430Navigation bar disappears, reappears General/Unknown 5 months ago answered
awaiting close
(10 points)
1881520Support Mobile Features 5 months ago answered
awaiting close
(10 points)
1881310[ru] Техподдержка Mobile Features 5 months ago answered
awaiting close
(10 points)
1881174Friends posts not visible General/Unknown 5 months ago answered
awaiting close
(10 points)
1881062Twitter Tweets Not Importing General/Unknown 5 months ago answered
awaiting close
(10 points)
1881038Tweets not importing General/Unknown 5 months ago answered
awaiting close
(10 points)
1880856Twitter connect not working General/Unknown 5 months ago answered
awaiting close
(10 points)
1880650no Twitter mirror General/Unknown 6 months ago answered
awaiting close
(10 points)
1880614Twitter Feed General/Unknown 6 months ago answered
awaiting close
(10 points)
1880604twitter feed General/Unknown 6 months ago answered
awaiting close
(10 points)
1880196Support Mobile Features 6 months ago answered
awaiting close
(10 points)
1873808Empty "Friends of friends" page General/Unknown 6 months ago answered
awaiting close
(10 points)
1872232Problems with autocorrect Web Interface 6 months ago answered
awaiting close
(10 points)
1871424friends page General/Unknown 6 months ago answered
awaiting close
(10 points)
1870562Support Mobile Features 6 months ago answered
awaiting close
(10 points)
1870080getting ads General/Unknown 6 months ago answered
awaiting close
(10 points)
1870020IE11 does not open any livejournal page. General/Unknown 6 months ago answered
awaiting close
(10 points)
1869482Not working in IE again General/Unknown 6 months ago answered
awaiting close
(10 points)
1869190Periodically unable to access Livejournal with Opera General/Unknown 6 months ago answered
awaiting close
(10 points)
1869184general site access problems. General/Unknown 6 months ago answered
awaiting close
(10 points)
1868900pages won't load General/Unknown 6 months ago answered
awaiting close
(10 points)
1868822 LJ doesn't work in IE General/Unknown 6 months ago answered
awaiting close
(10 points)
1868810"This page can’t be displayed" on IE Web Interface 6 months ago answered
awaiting close
(10 points)
1868796No livejournal on Internet Explorer General/Unknown 6 months ago answered
awaiting close
(10 points)
1868768site down for internet explorer General/Unknown 6 months ago answered
awaiting close
(10 points)
1868754Lj won't load with IE General/Unknown 6 months ago answered
awaiting close
(10 points)
1866414LJ won't permit me to edit a post General/Unknown 7 months ago answered
awaiting close
(10 points)
1865518Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1865248Style customization lost or deleted? Style Systems 7 months ago answered
still needs help
(10 points)
1864676Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1863756Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1863110Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1863024Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1862938All of my CSS styles have gone away Style Systems 7 months ago answered
awaiting close
(10 points)
1862158App not working Mobile Features 7 months ago answered
awaiting close
(10 points)
1860742Access to tags Web Interface 7 months ago answered
awaiting close
(10 points)
1859634Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1859458Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1859236Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1858598Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1858084Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1857942Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1857900Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1857894Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1857770Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1857720Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1857606Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1857536Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1856780Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1856728Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1856584Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1856228Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1855584Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1855358Glitch. ScrapBook 7 months ago answered
awaiting close
(10 points)
1855286Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1855176Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1855154Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1855138Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1855128Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1855120Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1855078Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1855000Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1854914Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1854602Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1854576Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1854566Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1854458Техподдержка Mobile Features 7 months ago answered
awaiting close
(10 points)
1854354Support Mobile Features 7 months ago answered
awaiting close
(10 points)
1849014Not loading Style Systems 8 months ago answered
awaiting close
(10 points)
1848546500 Internal Server Error Style Systems 8 months ago answered
awaiting close
(10 points)
1848280Site won't load up Style Systems 8 months ago answered
awaiting close
(10 points)
1847934can't access my own journal or comments Style Systems 8 months ago answered
awaiting close
(10 points)
1847742Photos not displayed correctly ScrapBook 8 months ago answered
awaiting close
(10 points)
1847068Journal gone... General/Unknown 8 months ago answered
awaiting close
(10 points)
1846110Friends feed link does not work Style Systems 8 months ago answered
awaiting close
(10 points)
1845390Can't see my own posts Style Systems 8 months ago answered
awaiting close
(10 points)
1845192page is gone Style Systems 8 months ago answered
awaiting close
(10 points)
1845012500 error Style Systems 8 months ago answered
awaiting close
(10 points)
1844420can't see own page or friends pages Style Systems 8 months ago answered
awaiting close
(10 points)
1844256Clicking on a link is triggering LJ's "share" menu Web Interface 8 months ago answered
awaiting close
(10 points)
1839450Inbox notifications General/Unknown 8 months ago answered
awaiting close
(10 points)
1836864Cannot post, edit..ntohing Style Systems 9 months ago answered
awaiting close
(10 points)
1836396Default icon issues General/Unknown 9 months ago answered
awaiting close
(10 points)
1835976Spelling Web Interface 9 months ago answered
awaiting close
(10 points)
1834082link to the wrong URL address General/Unknown 9 months ago answered
awaiting close
(10 points)
1831498From URL not working on userpic General/Unknown 9 months ago answered
awaiting close
(10 points)
1828238i want ALL my settings in english. General/Unknown 9 months ago answered
awaiting close
(10 points)
1826090no added as a friend email (or lj inbox) notifications General/Unknown 10 months ago answered
still needs help
(10 points)
1825026Pictures post the wrong way round from app Mobile Features 10 months ago answered
awaiting close
(10 points)
1824206Weird comment threading problem (started ~5 min ago) General/Unknown 10 months ago answered
awaiting close
(10 points)
1737940LJ starts untracking posts Web Interface 1 year ago answered
awaiting close
(10 points)

Back to the support area.

Welcome to the new LiveJournal

Some changes have been made to LiveJournal, and we hope you enjoy them! As we continue to improve the site on a daily basis to make your experience here better and faster, we would greatly appreciate your feedback about these changes. Please let us know what we can do for you!

Send feedback

Switch back to old version

LiveJournal Feedback

See a bug? Let us know! Here you can also share your thoughts and ideas about updates to LiveJournal

Your request has been filed. You can track the progress of your request at:
If you have any other questions or comments, you can add them to that request at any time.

Send another report Close feedback form

If you're a LiveJournal user, you will be logged in after submitting your request.

(optional, if you're a LiveJournal user only)

(optional, if you're a LiveJournal user only)

(not shown to the public)

If you have a billing inquiry, please go here to submit your question.

Provide a link to the page where you are experiencing the error

Do not include any sensitive information, such as your password or phone number. No HTML allowed.

If you can't pass the human test, email your inquiry to: support@livejournal.com

LiveJournal Survey

We have put together a survey to help us determine what our top priorities should be for LiveJournal and would greatly appreciate it if you would add your voice to the discussion!

Take a survey

Welcome to LiveJournal

Create an account