Frequently Asked Question #160

If you aren't seeing the most recent versions of LiveJournal pages, you are most likely viewing an old version of the page in your browser cache. Specific examples include recent updates not showing on your friends page or a message that your LiveJournal updates were successful before making any updates.

First, click your web browser's Refresh or Reload button. Next, perform a "hard" or "forced" refresh, if your browser supports this. Depending on browser and operating system, this may done by pressing Ctrl-F5 or Cmd-shift-R, or shift-clicking the Refresh button; consult your browser's documentation for the correct method. Then, clear your browser's cache; for instructions on clearing your browser's cache, read your browser's documentation or the list at the end of this FAQ.

If clearing your browser cache doesn't resolve the problem, your Internet Service Provider (ISP), or other organization providing your internet connection, may also cache data using a proxy server. You may need to contact your ISP for more information and assistance.

Otherwise, you will need to investigate other reasons why entries are not showing correctly. In particular, entries marked as dated out of order will not appear on your friends page. Additionally, incorrectly formatted HTML can make your journal or friends page appear to stop updating.

Clearing Your Browser's Cache

How to clear your cache depends on the browser you use, and sometimes on the browser version or operating system. The list below covers common combinations; if yours isn't in that list, you will need to read available documentation for your browser, consult its technical support resources, or use an Internet search engine to locate that information.

• Internet Explorer 7:
  1. Click Tools on the menu bar
  2. Click on Internet Options
  3. Click on Delete... (in the Browsing History section)
  4. Click on Yes (in the confirmation window)
  5. Click on Close (in the Delete Browsing History window)
  6. Click on OK (in the Internet Options window)
• Internet Explorer 8:
  1. Click Tools on the menu bar
  2. Click on Delete Browsing History...
  3. In the dialog box, make sure Temporary Internet Files is checked and all other checkboxes are unchecked
  4. Click on Delete


• Firefox 3.5:
  1. Click Tools on the menu bar
  2. Select Clear Recent History...
  3. Select Everything as the time range
  4. Click the Details arrow
  5. Make sure Cache is checked and all other checkboxes are unchecked
  6. Click Clear Private Data Now


• Opera 9.x, 10.x:
  1. Click Tools on the menu bar
  2. Select Delete Private Data
  3. Click on Details
  4. Check that Delete entire cache is checked and that all other checkboxes are unchecked
  5. Click on Delete


• Safari:
  1. Click Safari (in Windows, Edit) on the menu bar
  2. Select Empty Cache


• Chrome (Windows):
  1. Click the picture of the wrench in the menu bar
  2. Select Options
  3. Select Under the Hood
  4. Click Clear Browsing Data...
  5. In the dialog box, make sure Empty the cache is checked and all other checkboxes are unchecked
  6. Select Everything as the time range
  7. Click the Clear browsing data button
• Chrome (Mac):
  1. Click Chrome in the menu bar
  2. Select Clear Browsing Data...
  3. In the dialog box, make sure Empty the cache is checked and all other checkboxes are unchecked
  4. Click the Clear browsing data button