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FAQ - Conflicts with Other Users

  • How do I contact the Abuse Prevention Team?

    If you're having problems with another user or believe someone is violating the Terms of Service, you can file a report with the LiveJournal Abuse Prevention Team. Before you file a report, read through the technical solutions in this section of the FAQ to see if you can resolve the situation on your own.
  • My account has been suspended or placed in read-only mode! How can I get it back?

    If you have not received an email explaining your suspension or read-only status, you can visit the LiveJournal.com - Report Abuse form and select the option My journal was suspended and I would like information on why. Please include your username, and be sure that you are writing from the email address that is currently validated or has been validated on your LiveJournal account.
  • What kind of material is prohibited on LiveJournal?

    We take pride in trying to provide users with as much freedom of speech as possible, but still do not permit certain material. Most prohibited material is either banned due to United States or international treaty law, or is banned in an effort to keep the service usable for all members.
  • Someone is harassing me! What steps should I take?

    Depending on whether you have control of the location where the content is posted, you will need to take different actions. For instance, if you receive unwanted comments in your journal, you can generally resolve the situation yourself. Likewise, if someone posts unwanted comments or entries in a community you maintain, you can take the same steps to protect your community from further harassment.
  • What should I do if I'm receiving harassing or unwanted comments?

    LiveJournal provides several technical solutions to help prevent comment harassment in your journal. The first thing that you should do if a user is leaving unwanted comments is to ban that user from commenting in your journal. To prevent unwanted anonymous comments, or to prevent LiveJournal users from commenting at you anonymously, you can disable anonymous commenting in your journal. Alternatively, you can set your journal so that anonymous users can only post "screened" comments, which means that you'll have to approve those comments before they appear to the public.
  • I'm being stalked or otherwise threatened on LiveJournal. What should I do?

    If someone is stalking or threatening you on LiveJournal, you should immediately contact your local authorities. There is nothing that LiveJournal can do to protect your real-world, physical safety. Your local authorities are the only ones who can help you in this situation.
  • Someone on LiveJournal is infringing on my copyright. What should I do?

    If someone on LiveJournal is infringing upon your copyright by reprinting your images, writing, photographs of yourself, or any other copyrighted material belonging to you, you can make a report through the Abuse Prevention Team.
  • What can I do if someone added me to their Friends list without my permission?

    It is not a violation of LiveJournal's Terms of Service for another person to add you to their Friends list. It does not allow the user who has added you any special access to your journal; it only allows the user to read your public entries on their friends page rather than going to your journal directly. It does not allow the individual who has added you any access to your Friends-only entries.
  • What is LiveJournal's policy on account selling or trading?

    Selling any LiveJournal account for commercial or monetary gain, including payments of LiveJournal services such as paid time or tokens, is prohibited by the Terms of Service. Breaking into any journal for the purpose of trading or selling the account is also strictly prohibited. Accounts proven to have been traded or sold for commercial gain, or proven to have been hijacked by someone for that purpose, are subject to permanent suspension at any time, regardless of whether or not the person currently in control of the account is the one who initially traded, sold, or broke into it.
  • What are my responsibilities as a maintainer of an adult-oriented community?

    LiveJournal permits adult-oriented communities. However, the maintainer of an adult-oriented community is expected to take reasonable steps to ensure that minors are not exposed to sexually explicit images. The steps below should cover all common cases. If you have any questions regarding what steps should be taken for your community, or you wish to clarify any of these steps, please feel free to contact the Abuse Prevention Team to help you.
  • What are LiveJournal's policies regarding commercial activity, spam, and other forms of promotion?

    Commercial activity in your journal (such as a link to a donation button, a request for donations in an entry, a link to an off-site "store", or the occasional mention of services available such as an artist making reference to commissions) is acceptable. You cannot include anything in your journal or userinfo that is designed to profit you based on how many people click a link or view a banner. In particular, "click-through" promotions, banner ads, and linkfarming are prohibited.

    Accounts created solely for commercial activity are permissible, as long as all such activity is contained to the journal itself. Such accounts cannot include click-through links, banner advertisements, or be used to manipulate search engine results, and cannot be used to spam.

    If you have goods or services to advertise, you may post entries about them in your journal. However, spamming – advertising your goods or services in communities or journals where it is unwanted – is prohibited. If you wish to post about your goods or services to a community journal, you should contact the maintainer first for permission, and limit your posting to a single community.

    Likewise, if you wish to promote a community you have created, the proper way to do so is in community_promo. Promoting your community by posting unwanted or unsolicited advertisements in communities or journals is a form of spam, and is not permitted. Community maintainers are prohibited from requiring that their community's members promote for their community.

    You may not sell or re-sell access to your LiveJournal – for instance, charging a fee to be added to your Friends list, or charging others to advertise on your journal (such as by using banner ads, text ads, linkfarming, or pay-per-post techniques). Also, you may not sell or re-sell LiveJournal-related services, such as charging for creating a journal layout or userpics.

    Some syndicated accounts may include advertising in their source feeds, which will be reproduced on LiveJournal. The restrictions mentioned above on commercial content do not apply to syndicated accounts, as their content is created and solely controlled by a third party. These advertisements, if they exist, will appear no matter what your account level is, as LiveJournal cannot edit the content of syndicated accounts, including to remove advertising.

    To advertise on LiveJournal, or to discuss sponsorship opportunities with us, please refer to our ad guidelines and contact our sales department.

    If you have any questions regarding these policies or restrictions, please feel free to contact our Abuse Prevention Team for clarification.

    Further Reading




  • Common copyright/DMCA questions and misconceptions

    I received an email saying one of my entries or images was suspended for copyright infringement, what does this mean?

    Under the Digital Millenium Copyright Act (DMCA), online service providers must process any notice of copyright infringement they receive which meets the criteria set forth in the law. What this means is, if LiveJournal receives a properly formed notice of copyright infringement, we must disable access to the material and notify the user who posted that material.

    I think I have a legal right to use material that was reported for copyright infringement, how do I contest this?

    The DMCA gives people who have been reported for copyright infringement a way to legally dispute this called a counter-notification. We encourage everyone to consult a lawyer before filing a counter-notification. Filing a counter-notification means you are willing to go to court and accept any consequences for continuing to use the material if the court does not rule in your favor. You will be required to release some information about yourself sufficient for the party which filed the complaint to bring a lawsuit against you.

    Additionally, LiveJournal is required to disable access to the material for 10 business days after a counter-notification is received to allow for the party which reported the material to file a lawsuit. Information on how to file a counter-notification is available at http://www.livejournal.com/legal/dmca.bml.

    I think my content qualifies as Fair Use.

    LiveJournal cannot determine what is or is not Fair Use. The DMCA requires us to disable access to the reported material, and we can only restore it after going through the counter-notification process.

    I don't want to file a counter-notification, I think this process is unfair.

    The DMCA provides a very clear process for service providers like LiveJournal to follow when handling reports of copyright infringement. We try to handle these reports as fairly as we can, but we do have to stay within the boundaries of the law.

    I received an email saying I'm going to be suspended if I get reported for copyright infringement again. Why do you have to suspend me, and how can I avoid this?

    Under the DMCA, service providers are required to refuse service to repeat copyright infringers. This is a legal requirement with very little room for leniency. If we receive multiple copyright complaints about content you have posted, we will be forced to remove all accounts you own and block your access to the site. The only exception we can make is if you have filed a counter-notification regarding one of more of the reports of copyright infringement.

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