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Frequently Asked Question #338. How do I help protect myself from receiving spam comments and messages?

The Spam Protection setting can be activated to help automatically identify potential spam comments and messages. Activating the feature will take the following actions for both comments and private messages; it is not possible to activate it for only one or the other. If the Spam Protection setting is enabled, notifications about most suspicious comments and personal messages will not be sent.

Spam protection for comments

When Spam Protection is activated, comments posted to your journal which our system has identified as potential spam based on a variety of criteria will be automatically marked as spam and moved to a suspicious comments section. Any comments posted by users you have added as a friend will never be automatically marked as spam.

When viewing an entry with comments that have been automatically identified as spam, you will see a '[#] suspicious comments' link next to the total number of comments that have been posted to the entry.

Click the 'Read suspicious comments' link to review the potential spam comments at any time. If an individual comment is not actually spam, you can use the Not Spam button to unscreen it and move it to the main comments page.

Spam protection for messages

When Spam Protection is activated, private messages from users who have been identified as potential spammers are marked as spam and moved to a special folder in the Inbox. As with comments, you can review these messages at any time to either delete them or mark them as not spam.

Last Updated: July 1st, 2013

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