Log in

Or connect using:

Frequently Asked Question #27. Why am I receiving a "Cannot contact server" error when I try to use my client?

When your client locks up or produces a Cannot contact server error when you try to log in, the most common reasons are problems with firewalls, proxies, and the LiveJournal web site.
  • LiveJournal Problems: First, you should check to see if LiveJournal.com is actually down. Try going to http://www.livejournal.com/ in your web browser, or see http://status.livejournal.org/. At peak load times you may receive the "Cannot contact server" error because high number of users are attempting to contact the servers.

  • Proxies: A proxy means you don't have a direct connection to the Internet so the client doesn't know how to contact a LiveJournal server; they are commonly used by businesses or on other networks. If you've successfully connected from your current computer before, your Internet Service Provider (ISP) may have changed its proxy settings recently. You will need to contact your ISP for more information.

  • Firewalls: If you know you aren't accessing the Internet through a proxy, you may be experiencing problems with a firewall. For instance, some operating systems come with a pre-installed firewall or you could've installed one yourself. Alternatively, your ISP, particularly a business or school, may have changed its settings to include a firewall. If you or your ISP uses a firewall, make sure that your client is one of the programs allowed to access the Internet through the firewall. You may have to read your firewall's documentation or contact your ISP to learn how to do this.

Since the Visions and Semagic clients for Windows most commonly experience a Cannot contact server error with a proxy or firewall, LiveJournal Support Volunteers have created a howto tutorial with information about editing your proxy or firewall settings for those clients.

If you still have problems after trying the above solutions, please file a Support Request.

Last Updated: March 13th, 2007

FAQ Navigation

Ask a Question

If you can't find what you're looking for, open a support request and we'll get back to you.

Welcome to the new LiveJournal

Some changes have been made to LiveJournal, and we hope you enjoy them! As we continue to improve the site on a daily basis to make your experience here better and faster, we would greatly appreciate your feedback about these changes. Please let us know what we can do for you!

Send feedback

Switch back to old version

LiveJournal Feedback

See a bug? Let us know! Here you can also share your thoughts and ideas about updates to LiveJournal

Your request has been filed. You can track the progress of your request at:
If you have any other questions or comments, you can add them to that request at any time.

Send another report Close feedback form

If you're a LiveJournal user, you will be logged in after submitting your request.

(optional, if you're a LiveJournal user only)

(optional, if you're a LiveJournal user only)

(not shown to the public)

If you have a billing inquiry, please go here to submit your question.

Provide a link to the page where you are experiencing the error

Do not include any sensitive information, such as your password or phone number. No HTML allowed.

If you can't pass the human test, email your inquiry to: support@livejournal.com