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Frequently Asked Question #221. What can I do if a community owner has abandoned their community? What if there is spam in a community I read?

If a situation in a community requires intervention, you should first attempt to contact a maintainer or the owner of that community. The community's profile lists the maintainers' and owner's usernames; you can also post to the community and request that a maintainer or owner contact you.
If you simply wish to customize the community, control the membership, or delete occasional off-topic entries, your best option is to create an alternate community. While this may not always be the most attractive option, the community account belongs to its owner. If they wish to continue the community as is, they are free to do so. If the maintainers or owner are absent, there is no way for others to gain control of the community.

However, in certain circumstances, the Abuse Prevention Team can transfer ownership of a community if it has been abandoned. Both of the following criteria must be met in order for the Abuse Prevention Team to take action:
  • The existing owner is unresponsive, deleted and purged, or has declared that they no longer wish to own the community.
  • There are situations occurring within the community – such as rampant harassment or spam – which require a maintainer's intervention.
If the above criteria are both satisfied, you can file a report with the Abuse Prevention Team. However, if you spoke with the owner, and they indicated that they will not take action, the Abuse Prevention Team will likewise not take action unless the situation involves Terms of Service violations.

You should include specific links to entries or comments which demonstrate the need for an active owner, along with entries which indicate that the community's members have attempted to contact a maintainer. The Abuse Prevention Team will investigate and take the necessary action to resolve the situation.

Last Updated: February 4th, 2011

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