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Frequently Asked Question #211. Why do I receive errors when logging into LiveJournal?

There are a number of problems that may prevent you from logging into LiveJournal. Your browser may have JavaScript partially or entirely disabled, or its autocomplete function may have filled in the form using the wrong information, or it may be storing an old (cached) version of the Log In page. An incorrect username, mistyped passwords, and browser security settings may also be responsible for login errors. The following steps may help you troubleshoot the login problems you are experiencing:
  • Verify Username: Verify that your username is correct, as another person may have registered a similar username. You can have your username emailed to you.

  • Password:

    • Verify Password: Make sure that the Caps Lock and Num Lock keys on your keyboard are toggled properly (usually, Caps Lock should be off and Num Lock should be on), and then try typing in your password again. If you continue getting invalid password errors, you may need to reset your password.

    • Autocomplete: Your browser's autocomplete feature or password manager may be filling in your password automatically. This can be a problem if your password changed on LiveJournal, but not on your computer. You may need to clear this autocomplete or password manager information; consult your browser or software documentation for instructions.

  • Refresh Page or Clear Browser Cache: Your browser may have locally cached an outdated version of the login page, especially if you receive an error that the login window has expired. Try refreshing the page or clearing your browser cache, then log in again.

  • Change Browser Security Settings: Your browser's security settings for livejournal.com may be too high. You should name LiveJournal as a trusted site or manually lower the browser security settings for livejournal.com specifically. Consult your browser documentation for instructions.

  • Enable SSL: Verify that your browser supports SSL (Secure Sockets Layer) encryption and can load secure pages.

  • Enable Cookies: If you received no error messages when logging into LiveJournal, but find that you are unable to log in, your browser's security settings for livejournal.com or its subdomains may be preventing your login cookie from being set. This can cause you to be unexpectedly logged out of LiveJournal immediately after being logged in. You should name LiveJournal as a trusted site or manually lower your browser security settings for livejournal.com and its subdomains so that your login cookie can be set successfully. You may need to consult your browser's documentation for instructions.

Last Updated: July 23rd, 2010

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