?

Log in

Frequently Asked Question #160. Why can't I see the most recent version of a page? Why won't my journal or friends page update?

If you aren't seeing the most recent versions of LiveJournal pages, you are most likely viewing an old version of the page in your browser cache. Specific examples include recent updates not showing on your friends page or a message that your LiveJournal updates were successful before making any updates.



First, click your web browser's Refresh or Reload button. Next, perform a "hard" or "forced" refresh, if your browser supports this. Depending on browser and operating system, this may done by pressing Ctrl-F5 or Cmd-shift-R, or shift-clicking the Refresh button; consult your browser's documentation for the correct method. Then, clear your browser's cache; for instructions on clearing your browser's cache, read your browser's documentation or the list at the end of this FAQ.



If clearing your browser cache doesn't resolve the problem, your Internet Service Provider (ISP), or other organization providing your internet connection, may also cache data using a proxy server. You may need to contact your ISP for more information and assistance.



Otherwise, you will need to investigate other reasons why entries are not showing correctly. In particular, entries with "Do not add to friends page and RSS" option enabled will not appear on your friends page. Additionally, incorrectly formatted HTML can make your journal or friends page appear to stop updating.


Clearing Your Browser's Cache


How to clear your cache depends on the browser you use, and sometimes on the browser version or operating system. The list below covers common combinations; if yours isn't in that list, you will need to read available documentation for your browser, consult its technical support resources, or use an Internet search engine to locate that information.




  • Internet Explorer 8:

    [Click here to expand]

    1. Click Tools on the menu bar

    2. Click on Delete Browsing History...

    3. In the dialog box, make sure Temporary Internet Files is checked and all other checkboxes are unchecked

    4. Click on Delete




  • Internet Explorer 9:

    [Click here to expand]

    1. Click Tools on the menu bar

    2. Click on "F12 Developer Tools" (If you haven't the menu bar enabled, click the gear image and select "F12 Developer Tools".)

    3. In the dialog box, select "Cache" from the tool bar

    4. Click "Clear browser cache...".

    5. Click "OK" to confirm.




  • Firefox 3.5 - 36.x:

    [Click here to expand]

    1. Click History on the menu bar

    2. Select Clear Recent History...

    3. Select Everything as the time range

    4. Make sure Cache and Offline Website Data are checked and all other checkboxes are unchecked

    5. Click Clear Now




  • Opera 9.x, 10.x, 11.x:

    [Click here to expand]

    1. Click Tools on the menu bar

    2. Select Delete Private Data

    3. Click on Details

    4. Check that Delete entire cache is checked and that all other checkboxes are unchecked

    5. Click on Delete




  • Opera 12.x (Windows):

    [Click here to expand]

    1. Click Settings on the menu bar

    2. Click on Preferences

    3. Select the Advanced tab at the top

    4. Click History in the tab on the left

    5. Click the Empty Now button in the Disk Cache section




  • Opera 12.x (Mac):

    [Click here to expand]

    1. Click on Opera on the menu bar

    2. Click on Preferences

    3. Select the Advanced tab at the top

    4. Click History in the tab on the left

    5. Click the Empty Now button in the Disk Cache section




  • Safari:

    [Click here to expand]

    1. Click Safari (in Windows, Edit) on the menu bar

    2. Select Empty Cache




  • Chrome (Windows):

    [Click here to expand]

    1. Click the picture of the wrench in the menu bar

    2. Select Options

    3. Select Under the Hood

    4. Click Clear Browsing Data...

    5. In the dialog box, make sure Empty the cache is checked and all other checkboxes are unchecked

    6. Select Everything as the time range

    7. Click the Clear browsing data button




  • Chrome (Mac):

    [Click here to expand]

    1. Click Chrome in the menu bar

    2. Select Clear Browsing Data...

    3. In the dialog box, make sure Empty the cache is checked and all other checkboxes are unchecked

    4. Click the Clear browsing data button





Last Updated: February 26th, 2015

FAQ Navigation

Ask a Question

If you can't find what you're looking for, open a support request and we'll get back to you.

Welcome to the new LiveJournal

Some changes have been made to LiveJournal, and we hope you enjoy them! As we continue to improve the site on a daily basis to make your experience here better and faster, we would greatly appreciate your feedback about these changes. Please let us know what we can do for you!

Send feedback

Switch back to old version

LiveJournal Feedback

See a bug? Let us know! Here you can also share your thoughts and ideas about updates to LiveJournal

Your request has been filed. You can track the progress of your request at:
If you have any other questions or comments, you can add them to that request at any time.

Send another report Close feedback form

If you're a LiveJournal user, you will be logged in after submitting your request.

(optional, if you're a LiveJournal user only)

(optional, if you're a LiveJournal user only)

(not shown to the public)

If you have a billing inquiry, please go here to submit your question.

Provide a link to the page where you are experiencing the error

Do not include any sensitive information, such as your password or phone number. No HTML allowed.

If you can't pass the human test, email your inquiry to: support@livejournal.com

Please take a survey

Help us make LiveJournal better! Answer a few questions to share your experiences using LiveJournal with us. It won't take more than 10 minutes!

Take a survey

Welcome to LiveJournal

Create an account